12
TEMPERATURE AND MOISTURE
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator or
freezer is too warm
Temperature control is not set low enough. Adjust the compartment to a colder setting; allow 12 hours for the
temperature to adjust.
Doors opened frequently or left open. Limit door openings to maintain the internal temperature. / Check
that an item is not preventing door from closing.
Warm food added recently. Allow time for food and refrigerator to cool.
The space between the back of the
refrigerator and the wall is too close.
Allow 2" (5 cm) space between the back of the refrigerator and the
wall.
Items against back of compartments are
blocking proper airow.
Store items only inside the trim of the glass shelves; don’t place
items against sides of the compartments or directly in front of any
vents.
Refrigerator or
freezer is too cold
Temperature control is set too low. Adjust temperature in the compartment to the next warmer setting;
allow 24 hours to adjust.
Moisture on
exterior/interior of
refrigerator
High humidity This is normal during times of high humidity. Dry surface and adjust
temperature to slightly colder setting.
Doors opened frequently or left open. Keep door closed. Check that a package is not preventing door from
closing. Level the refrigerator. See “Leveling.”
Open container of water in refrigerator Cover or seal container
Frost or ice crystals
on frozen food
Freezer door left open or opened frequently,
or the refrigerator is not level.
Limit door openings to maintain the internal temperature. /
Check that an item is not preventing door from closing. Level the
refrigerator. See “Leveling.”
Items blocking freezer air vents and
preventing proper air ow.
Move items away from rear wall.
Food freezing in
refrigerator
Food placed too close to the air vent. Move items away from back and top of the refrigerator.
Temperature control set too cold. Adjust the temperature to a less cold setting.
FOR MORE HELP, VISIT HAIERAMERICA.COM OR CALL THE CONSUMER HELP LINE AT
1-877-337-3639.
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