17
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
Cooker doesn’t turn
on.
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical
outlet.
Rice is not cooked. • Not enough water/cooking liquid. Follow package directions or see Rice Cooking Chart for more
information.
• Place cooking pot securely into the base. NOTE: If cooking pot is bent or warped, it will not seat
properly in base and, therefore, will not conduct heat correctly. To replace cooking pot, call the toll-
free Customer Assistance number listed on the cover of this guide.
Rice is mushy. • Too much liquid added to cooking pot. Reduce liquid.
Cooking pot not
fitting.
• Call the toll-free Customer Assistance number listed on the cover of this guide.
840267600 ENv09.indd 17 4/8/16 2:00 PM
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