Harbor Communicaons (Revision 4/20/2018) Page 6 of 6
How do I set up a new auto aendant to direct calls for me?
Harbor Communicaons’ VoIP team will set up the call roung for you the way you need it. We do assist some by doing inial
recordings from a provided script. However, we do ask that your team learns how to change recordings so that your team can
customize it for your business. For example, you may wish to add holiday greengs specically for your business. More complex
aendants may incur fees.
How do I change my exisng auto aendant?
Harbor’s VoIP team will have to give individualized instrucons to your team. These recordings are able to be changed through
your phones but each business has an individualized setup to meet their needs. While the recording can be changed freely, it is
important to note that the roung (ex. “Press 1 to go to Name”) cannot change without the assistance of Harbor Communicaons’
sta.
How do I conference with more than 3 people?
While the conference buon on your phone does have the potenal to add more than a 3-way call, the number allowed varies per
the individual business and the setup of each phone. The best thing to do is to call Harbor to set up a conference bridge for your
business. Every business can have 1 free conference bridge that gives your team dial codes to hand out to manage a conference.
Why can’t I put a call on hold and pick it up on another phone?
This feature is just a change in terminology. On older systems where the lines ed to all phones, placing a call on hold stayed on
the same line (“There’s a call on line 1.”). Today’s phones are far more advanced. Each phone has its own lines and several of
them. These lines are independent of each other. This means when you put someone on hold on line 1, they will stay on line 1.
However, each phone has its own line 1. So when they are on hold on line 1, this is line 1 for you and you only.
To accomplish the same goal, we have an oponal feature* called Call Park that allows you to set the person on a virtual line that
you can then call into and pick the call back up from any other phone. This can even be simplied to be a 1 buon push process,
but we recommend using transfer whenever possible as it is much simpler and will help your team not pick up someone else’s
parked call.
What is the USB for?
Most commonly, people use this to charge their cell phones. However, there are more advanced features (such as loading your
own ringtones) that are available. Harbor Communicaons does not provide support for these features and making them funcon.
They will be up to your team’s internal IT to assist with any addional needs you may want.
What are the items notated as Oponal Feature*?
Items notated as Oponal Feature* in this handout are items that Harbor may need to set up for your phones individually.
However, it is important to know that some features may require addional fees. Please call Harbor Communicaons’ customer
service to invesgate the feature for your team that you may be needing.
How can I contact Customer Service?
Call Toll-free at 866-414-9090.
Mobile County - 251-662-1532
Baldwin County - 251-923-1532
New Orleans - 504-300-1532
Email - cs@harborcom.com
FAQs (Connued)
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