Harbor Communications Polycom VVX 400

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Reference Guide

Polycom V V X 400/401/410/411

Common Features and Funcons

Send a Call to

Voicemail

Press the Transfer sokey and dial *55 plus the

extension number.

As a call is incoming, you can press Ignore to

send to your own voicemail.

Do Not

Disturb

(Oponal Feature*) Press the DND sokey. The LCD

screen indicates that Do Not Disturb is acve on the

phone. This sends calls to voicemail and will cause

your phone to not ring. To deacvate, press the DND

sokey again.

Transfer a Call

During an acve call, press the Transfer sokey.

Dial the number, announce the call, and press

the Transfer sokey again to complete the

transfer.

Favorites

Press the Setup/Sengs buon. Scroll to

Directories, Select and go to Contact Directory

select and you can add at the boom or the Edit

sokey to change the speed dial.

To use hit the directory buon and go to Contact

Directory.

Call Forwarding

Press the Forward sokey and enter the access

code and the number to which to forward calls.

If you are forwarding calls to an external

number, use the access and area code as

required. Press Dial. The LCD displays Calls

Forwarded.

To cancel Call Forwarding, press the Clr Fwd

sokey again.

Set Up a

Conference

Call

Dial the rst party you want to conference. When the

person answers, press Conf to place the person on

hold. Dial the next number you want to include in

the call and press Conf again.

Repeat these steps to add more people to the

conference. The total number allowed depends on

individual phone setups. For larger calls, you may

wish to call Harbor to have a call in number set up for

your team.

Intercom

(Push to Talk)

Pre-dial *50 on your keypad to iniate the

Intercom (Push to Talk) feature and pickup the

handset. You will see Enter Page Target on the

screen. Dial the extension number, and press #.

(Oponal Feature*) To page all extensions, use

Intercom in conjuncon with a group dial code

feature that can be set up by Harbor

Communicaons.

Park /

Retrieve

a Call

(Oponal Feature*) While on an acve call, press the

Transfer key, and press *96 and #. A message will

give a code to use to pickup the call. Press Transfer

and this will park the call.

To retrieve a parked call, dial *97 and #. Then Enter

More Digits will display on the screen. Enter the

code provided when placing on park and press #.

(Oponal Feature*) For convenience, Harbor

Communicaons can set up a limited number of

parks as a one buon push feature.

Need help?

Do you have a question about the Harbor Communications Polycom VVX 400 and is the answer not in the manual?

Summary

Common Features and Functions

Send a Call to Voicemail

How to send an active call to voicemail using the transfer softkey.

Transfer a Call

Steps to transfer an active call to another extension or number.

Call Forwarding

Instructions for forwarding calls to another number and how to cancel it.

Intercom (Push to Talk)

Guide to using the intercom feature to broadcast voice to extensions.

Do Not Disturb

How to activate and deactivate the Do Not Disturb feature to silence the phone.

Set Up a Conference Call

Procedure for creating conference calls by adding multiple parties.

Park; Retrieve a Call

Steps to park a call and retrieve it from another phone using codes.

Core Calling Actions

Place; Answer Call

How to initiate, receive, and answer calls using the handset, speaker, or headset.

End a Call

Methods to terminate an active call using the handset or end call softkey.

Adjust Volume

Instructions for increasing or decreasing call and ringer volume levels.

Mute

How to mute or unmute the microphone during a call.

Advanced Functions - Softkeys

Hold

How to place a call on hold while performing other actions or dialing.

Conf

Steps to link multiple calls together for a conference call.

Transfer

Detailed steps for transferring calls, including introducing the recipient.

Forward

Instructions for setting up call forwarding to a specified number.

Intercom

Using the intercom feature for speakerphone communication with extensions.

DND

Explanation of the Do Not Disturb softkey functionality.

Park

How to park a call on a virtual line for pickup elsewhere.

Resume

How to retrieve a call that has been placed on hold.

Answer

Function of the Answer softkey for ringing calls.

Ignore

How to send an incoming call directly to voicemail.

Feature Access Codes

Call Forwarding Codes

Codes for activating and deactivating various call forwarding options.

Do Not Disturb Codes

Access codes for enabling and disabling the Do Not Disturb feature.

Call Park Codes

Codes required to park and retrieve calls from other phones.

Intercom Codes

Access codes for using the intercom (Push to Talk) feature.

Frequently Asked Questions (FAQs)

Changing Your Ringtone

Step-by-step guide to changing the phone's ringtone through settings.

Main Line Forwarding Issues

Explanation of why main line forwarding might differ from phone forwarding.

Handling Employee Changes

Procedures for updating phone assignments and configurations for new or departing staff.

FAQs (Continued)

Setting Up Auto Attendants

How Harbor Communications assists with setting up and customizing auto attendants.

Call Hold and Pickup Explanation

Clarification on how call hold and call park work with modern phone systems.

Contacting Customer Service

Contact information including phone numbers and email for support.