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• You may experience obvious sound quality degradation when using the headset
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
• Make sure the headset and 2.4GHz wireless dongle are paired and connected
successfully.
• The USB-A ports on some gaming console devices may be incompatible with the
JBL QUANTUM360P. This is not a malfunction.
My voice cannot be heard by my teammates
• Make sure you have chosen JBL Quantum360P Console Wireless Chat as the
default device in the chat sound settings of your PC, Mac or gaming console
device.
• Make sure the microphone is not muted.
No response or malfunction
• Connect the headset to a powered USB-A port with the supplied USB charging
cable, then disconnect the cable to reset the headset.
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