Harmony Ultimate - Troubleshooting Common Issues; Remote Not Activating Base; Base Features Not Activating; Wireless Remote Not Illuminating

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Troubleshooting
In the event that the base fails to operate, assess the symptoms and possible soluons provided in
the chart below.
SYMPTOMS SOLUTIONS
Remote control illuminates and appears to be
operable, but will not acvate base.
No features of the base will acvate.
Wireless remote will not illuminate.
Head or foot secon will elevate, but will not
return to the flat posion.
Verify that the power cord is plugged into a working, grounded electrical outlet. Test the
outlet by plugging in another working appliance.
Replace the baeries in the wireless remote.
Base mechanism may be obstructed. Elevate base and check for obstrucon. Remove
obstrucon.
Head secon may be too close to the wall.
Headboard may be too close to the edge of the maress. Verify that there is enough
distance between the headboard brackets and maress. Adjust if required.
Program the remote control (see the Seng Programmable Posions and Pairing Remote
secon of this manual for programming procedures).
Unplug the power cord, wait 30 seconds and plug back to reset electronic components.
The surge protecon device or the electrical outlet may be defecve. Test the outlet by
plugging in another working appliance.
Verify that the connector on the base is securely aached to the control box.