Harmony Ultimate - Advanced Troubleshooting; Lift Function Interference; Motor Overheating or Stopping

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SYMPTOMS SOLUTIONS
Head & Foot li funcon has minor
interference during operaon.
Excessive massage motor noise.
Check baeries in wireless remote control, replace with two (2) new AAA baeries if
necessary.
Make sure that you are following the duty cycle of the motors (do not operate more than
two minutes over a 18-minute period, or approximately 10% duty cycle).
Press the li buons squarely and accurately.
Wireless remote control may be experiencing common Radio Frequency Interference
from other radio transming devices. Wait several seconds, and then try pressing
appropriate buon again. See FCC Compliance Statement on page 5 of this guide.
If the base is located on hard surface flooring, place carpet pieces or rubber casters cups
(not included) under each leg.
Using the wireless remote control, elevate the head or foot secon a short distance to
realign the mechanisms with the base support plaorm.
Verify that your base is not posioned against a wall, nightstand, or other object that may
cause the vibraon or noise.
If the base is installed over a bed frame, verify that the massage motors are not causing
the base frame (or base frame components) to vibrate.
Verify that the headboard aachment hardware is properly ghtened (if used).
A clicking noise is heard under the base when
raising or lowering.
Massage motor overheats or stops.
This is normal. The li motor relays “click” when they are engaged. No acon is required.
If the vibraon motor overheats, the thermal protecon will turn the motor off. Wait 30
minutes, turn the massage back on. If it does not come on, turn it off and report the
situaon to customer service.