32
Troubleshooting
If your modem stops working, please read this section carefully
before calling Customer Support. In addition, your modem CD
includes a list of Frequently Asked Questions (FAQs).
Go to
http://www.zoom.com/techsupport/dial_up/3095F.shtml for
V.92 USB modem update and support file information.
Plug and Play Setup Problems with
Windows
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has an excellent tool for thoroughly diagnosing and solving many
problems.
1 On your desktop, double-click the Computer or My Computer icon.
2 Choose the Help Topics command in the Help menu. Windows
displays the Windows Help dialog box.
3 Select the Contents tab.
Note: Windows Vista, XP, 2000 and Me include a Help Search
option, which you can use instead. Search for “hardware
conflict” or "USB," for example.
4 Click Troubleshooters (for Windows 98, you will also have to click
Windows 98 Troubleshooters), then click the hardware conflict help
entry.
5 Follow the instructions for determining and resolving a hardware
conflict.
This should solve your problem. Remember to write down your COM
port setting.
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