15 Hearth & Home Technologies • IFT-RC400 & IFT-ACM Installation Instructions • 2326-982 Rev. Q • 4/21
Frequently Asked Questions/Troubleshooting (continued)
Symptom Possible Cause Corrective Action
IFT-RC400 displays the following
message on-screen:
“Remote Control Communication
Error.”
No power to Appliance
Verify home circuit breaker is on and master reset is on (if
equipped).
Power Outage
Check power to appliance or if ECM battery backup is being
used, install four (4) new AA batteries in backup.
IFT-ECM Mode Verify selector switch in “Remote” mode.
IFT-ECM Power
Verify IFT-ECM connected to AC adapter and AC adapter is
plugged into the Junction Box.
IFT-ECM no longer paired to
RC400
Follow instructions on pairing IFT-RC400 to the Electronic Con-
trol Module (ECM)
The IFT-ACM does not respond to
commands from the IFT-RC400
IFT-ACM was newly installed and
not paired.
Refer to Section D7 and make sure that the pairing procedure
has been followed especially if the IFT-ACM was newly installed.
The power cord between IFT-ACM
and junction box is disconnected.
Refer to Section D7 and make sure the power cable is properly
inserted into the IFT-ACM and the junction box.
IFT-ACM and IFT-ECM are not
latched.
Refer to Section D5 and check the connection between the IFT-
ACM and IFT-ECM by making sure they are latched together.
IFT-RC400 display the following
message on-screen: Call Dealer
Error: Fan
Convection blower malfunction.
Using an RMS voltage meter, check the voltage coming out of the
fan port on the IFT-ACM when the fan is set to highest level on
the IFT-RC400. If the voltage measured is close to 120V AC then
power down the appliance and install a new fan and verify if the
issue has been resolved.
Fuse in IFT-ACM is blown.
Using an RMS voltage meter, check the voltage coming out of
the fan port on the IFT-ACM when the fan is set to highest level
on the IFT-RC400. If voltage measured is closer to zero, then
replace the IFT-ACM itself
IFT-ACM is not responding to IFT-
RC400.
Follow steps listed in the previous symptom.
Fan is not plugged into IFT-ACM. Check wiring and connections
Spade connectors are miswired.
Some Fans may be connected to the IFT-ACM using spade con-
nectors. For safety, turn off the power to the appliance and check
to see if the wires on either end of the spade connector do not
match in color as they might be miswired.
IFT-RC400 display the following
message on-screen: Call Dealer
Error: Lights
Ember/backlighting malfunction.
Using an RMS voltage meter, check the voltage coming out of
the lights port on the IFT-ACM when the lights are set to highest
level on the IFT-RC400. If the voltage measured is close to 120V
AC then power down the appliance and install a new light kit and
verify if the issue has been resolved.
Fuse in IFT-ACM is blown.
Using an RMS voltage meter, check the voltage coming out of the
lights port on the IFT-ACM when the lights are set to highest level
on the IFT-RC400. If voltage measured is closer to zero, then
replace the IFT-ACM itself.
IFT-ACM is not responding to IFT-
RC400.
Follow steps listed in the second symptom.
Lights are not plugged into IFT-
ACM.
Check wiring and connections.
LED controller is not functioning.
Some appliances come with an LED controller that plugs into the
Lights port on the IFT-ACM. Verify its wiring and that it is function-
ing and if not replace it and verify if the problem is resolved.
Lights are blinking and/or fan
and Power Vent blowers are
uctuating.
Poor quality of power from local
power station.
Check with customer if they are also noticing issues with
other unrelated appliances and if other lighting xtures are also
blinking/dimming randomly. If so, install a surge suppressor be-
tween the hearth appliance and its power source.
IFT-RC400 displays the following
message on -screen: Sorry your
appliance did not start. Try again
by pressing Flame On.
No power to appliance. No gas to
appliance. Accumulation of air in
gas line from extended period of
appliance inactivity. Gas control
system failure.
Verify that appliance has power and gas. Verify that the appli-
ance accepts ame ON commands with an audible beep, and
successfully turns ame on within 90 seconds. If this failure per-
sists, contact dealer for service.
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