13 Hearth & Home Technologies • IFT-RC400 & IFT-ACM Installation Instructions • 2326-982 Rev. Q • 4/21
4. Frequently Asked Questions/Troubleshooting
Symptom Possible Cause Corrective Action
The appliance does not respond to
commands from the IFT-RC400
display does not light up when
screen is touched.
Batteries are depleted. Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on IFT-RC400 lights
up when screen is touched but it
does not respond to commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the IFT-RC400 dis-
play. If ON, it will show as a ‘locked’ symbol. To unlock, remove
battery compartment door, locate child lock switch and move
to ‘unlock’ position. Verify child lock icon on screen is now dis-
played in ‘unlock’ position.
The IFT-RC400 displays the
following message on-screen:
No dealer info available
Dealer information not
programmed into remote.
Remote will still provide all available functions, and appliance
is fully available for use. Call dealer to have them program the
IFT-RC400.
The IFT-RC400 displays the
following message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
300 hours of use. Appliance is
still fully functional.
The appliance has been burning for 300 hours and is due for a
regular maintenance check. Call dealer to have them perform
maintenance.
The room temperature displayed
on the IFT-RC400 is either slow
or quick to respond while operating
in thermostat mode.
IFT-RC400 is placed at a
very short distance or too far
away from the appliance.
Try to keep the IFT-RC400 close to the appliance but not
directly in front of it. The remote acts as the thermostat mode
room temperature sensor.
IFT-RC400 is placed in the
path of an air draft or vent.
Move the IFT-RC400 away from the direct path of air ow.
The remote acts as the thermostat room temperature sensor..
Flame Modulation
The IFT system is designed to automatically adjust the ame
intensity based on the difference between the desired room
temperature, and actual temperature. In thermostat mode,
the hearth appliance will start in HI ame, but as the actual
temperature approaches the desired set temperature on the
remote, the ame intensity will automatically decrease. Auto-
matic ame modulation will result in more control of the tem-
perature, but will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the ame
after extended periods of operation
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the ame after nine hours of con-
tinuous operation.
IFT-RC400 displays the following
message on-screen: Fan will turn
on within 3 minutes.
Functioning as intended.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
IFT-RC400 displays the following
message on-screen:
‘Replace Remote Batteries’ or
‘Must Replace Remote Batteries to
Operate Appliance’.
Low batteries in IFT-RC400. Install new batteries in the IFT-RC400.
IFT-RC400 is displaying an
incorrect brand.
IFT-RC400 was programmed
incorrectly.
Call dealer to have them program the IFT-RC400 with cor-
rect branding. The IFT-RC400 is still fully functional and the
appliance is unaffected.
After turning ame ON using IFT-
RC400, the ame does not turn
ON immediately and instead a two
minute timer is displayed.
Power vent is installed on the
appliance.
This is expected behavior and the two minute timer is called a
pre-purge timer. The ame will turn ON at the expiration of the
timer.
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