HearthStone Heritage 8021 - Detailed Troubleshooting Guide

Hearthstone Quality Home Heating Products, Inc. ® Heritage Model 8021
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TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTIONS
STOVE SMOKES
Operating Technique
Fully open the primary air control one minute before
opening doors.
Cold Chimney
Preheat the chimney when first starting a fire.
Blocked Chimney
Examine the chimney and stovepipe for blockage or
creosote accumulations.
Oversized Chimney
Reline the chimney to the appropriate diameter
Undersized Chimney
Install a draft inducer or replace the chimney.
Chimney Too Short
Lengthen the chimney.
Air Infiltration Into The
Chimney
Seal chimney connections and openings in clean-out
doors.
More Than One
Appliance Connected to
the Flue
Disconnect all other appliances and seal openings.
BACK-PUFFING
OR GAS
EXPLOSIONS
Operating Technique
Fully open the primary air control one minute before
opening the door and keep it fully open for a few minutes
after reloading.
Extra Low Burn Rate
Burn the stove at a higher burn rate.
Chimney Down-draft
Install a chimney cap.
Excessive Ash Build-up
Empty ash pan more frequently.
UNCONTROLLED
OR SHORT BURN
Unsealed or Open Door
Open ash grate
Close the door tightly or replace the gaskets.
Slide ash grate to closed position.
Excessive Draft
Check the installation. Operate at LOW BURN. Install
stovepipe damper.
Deteriorated Cement
Seals
Reseal the stove with furnace cement.
Extra Long Chimney
Shorten the chimney. Install stovepipe damper.
Oversized Chimney
Reline the chimney to the proper diameter.
High Winds or Hilltop
Location:
Install a chimney cap.
Excessive Draft
Draft in excess of 0.1 wc should be corrected with a
stovepipe damper
INSUFFICIENT
HEAT
Poor Quality or Green
Wood
Use only air-dried wood, preferably dried at least one year.
Low Burn Rate
Operate the stove at a higher burn rate.
Air Insulated Chimney
Replace with a pre-fabricated insulated chimney system or
a properly sized masonry chimney.
Cold Exterior Chimney
Reline or insulate the chimney.
Leaky Stovepipe or
Chimney
Check the installation.
Too Much Heat Loss
From House
Caulk windows, seal openings in home.
BLISTERING OF
ENAMEL
CASTING
Operating Technique
Do not over-fire the stove. Monitor stove temperatures.
Use seasoned wood only.
Excessive Draft
Check the DRAFT. A damper may be required. Operate
the stove at a LOW BURN range.