Heath Zenith SECUR360 9302 - Page 7

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210063-02
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
e lights turn o too late
in Dusk-to-Dawn setting.
e light xture may be installed in a relatively
dark location.
Relocate the light xture or use the 3 hour or 6
hour setting.
e lights stay on
continuously.
1. e motion sensor may be picking up a heat
source like an air vent, dryer vent, or brightly
painted, heat-reective surface.
2. e light has been turned “ON” using the
app.
3. e light xture is wired through a dimmer
or timer.
4. e light xture is on the same circuit as a
motor, transformer, or uorescent bulb.
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. Use the app to set the light to “AUTO” or
“OFF” mode.
3. Do not use a dimmer or timer to control the
light xture. Replace the dimmer or timer
with a standard on/o wall switch.
4. Install the light xture on a circuit without
motors, transformers, or uorescent bulbs.
e lights ash on and o. 1. Heat or light from the lamp heads may be
turning the motion sensor on and o.
2. Heat is being reected from other objects
and may be turning the motion sensor on
and o.
3. e “Full Brite Time” is in “TEST” mode
and warming up.
4. A utility company has installed a Smart
Meter device close to the light xture.
1. Reposition the lamp heads away from the
motion sensor.
2. Decrease the sensitivity setting or reposition
the motion sensor.
3. While in TEST mode, the light only stays on
for 5 seconds. Set the “Full Brite Time” in the
app to the 1, 5, or 20 minute setting.
4. e Smart Meter device can create an
interference with motion sensing lights.
Relocate the light xture away from this type
of meter.
e lights ash once then
stay o in manual mode.
e motion sensor is detecting light from the
lamp heads.
Reposition the lamp heads to keep the area below
the motion sensor relatively dark.