Heathkit DX-40 - Page 18

The Heath Company will promptly, supply the necessary replacement. Please do not return the
original component until specifically requested to do so. Do not dismantle the component in
question as this will void the guarantee. If tubes are to be returned, pack them carefully to
prevent breakage in shipment as broken tubes are not eligible for replacement. This replace-
ment policy does not coverthe free replacement of parts that may have been broken or damaged
through carelessness on the part of the kit builder.
SERVICE
If,
after
applying
the
information
contained
in
this
manual
and
your
best
efforts
on
the
unit,
you
are
stillunable
to
obtain
proper
performance
fromthe
Transmitter,
it
is
suggested
that
you
take
advantage
ofthe
technical
facilities
which
the
Heath
Company
makes
available
to
its
customers.
The
Technical
Consultation
Department
is
maintained
for
the
purpose
of
providing
Heath
cus-
tomers
witha
personalized
technical
consultation
service;
this
service
is
available
to
you
with-
out
charge.
The
technical
consultants
are
thoroughly
familiar
with
all
details
of
the
Transmitter
and
can
usually
localize
the
trouble
from
a
suitable
description
of
the
difficulty
encountered.
It
is,
of
course,
necessary
that
you
provide
full
and
complete
information
concerning
your
prob-
lem
when
writing
to
the
Technical
Consultation
Department
for
assistance.
For
instance,
clearly
identify
the
kit
involved,
giving
the
purchase
date
and,
if
possible,’the
invoice
number;
describe
in
detail
the
difficulty
that
you
have
encountered;
state
what
you
have
attempted
to
do
to
rectify
the
trouble,
what
results
have
been
achieved,
and
include
any
information
or
clues
that
you
feel
could
possibly
be
of
value
tothe
consultant
who
handles
your
problem.
Failure
to
provide
com-
plete
descriptive
details
may
lead
to
incorrect
assumptions
on
the
part
ofthe
consultant
and
need-
less
delay
in
the
solution
to
your
problem.
Quite
frequently,
when
the
information
given
the
consultants
is
complete,
concise
and
reliable,
a
diagnosis
of
the
difficulty
canbe
made
with
con-
fidence
and
specific
instructions
given
for
its
correction.
If
replacement
of
a
component
is
involved
in
the
correction,
the
component
will
be
shipped
to
you,
subject
to
the
terms
and
con-
ditions
of
the
Warranty.
The
Factory
Service
facilities
are
also
available
to
you,
in
case
you
arenot
familiar
enough
with
electronics
to
provide
our
consultants
with
sufficient
information
on
which
to
base
a
diagnosis
of
your
difficulty,
or
in
the
event
that
you
prefer
to
have
the
difficulty
corrected
in
this
manner.
You
may
return
the
completed
Transmitter
to
the
Heath
Company
for
inspection
and
necessary
re~
pairs
and
adjustments.
You
will
be
charged
a
fixed
fee
of
$8.00,
plus
the
price
of
any
additional
parts
or
material
required.
However,
if
the
Transmitter
is
returned
within
the
Warranty.
period,
parts
charges
will
be
governed
by
the
terms
of
the
Warranty.
State
thedate
of
purchase
and
give
invoice
number,
if
possible.
Local
Service
by
Authorized
Heathkit
Dealers
is
also
available
and
often
will
be
your
fastest,
most
efficient
method
of
obtaining
service
for
your
Heathkits.
Although
you
may
find
charges
for
local
service
somewhat
higher
than
those
listed
in
Heathkit
manuals
(for
factory
service),
the
amount
of
increase
is
usually
offset
by
the
transportation
charges
you
would
pay
if
you
elected
to
return
your
kit to
the
Heath
Company.
Heathkit
dealers
will
honor
the
regular
90
day
Heathkit
Parts
Warranty
on
all
kits,
whether
pur-
chased
through
a
dealer
or
directly
from
Heath
Company.
It
will
be
necessary
that
you
verify
the
purchase
date
of
your
kit
by
presenting
your
copy
of
the
Heath
Company
invoice
to
the
author-
ized
dealer
involved.
Under
the
conditions
specified
in
the
Warranty,
replacement
parts
are
supplied
without
charge;
however,
if
your
local
dealer
assists
you
in
locating
adefective
part
(or
parts)
in
your
Heath-
kit,
or
installs
a
replacement
part
for
you,
he
may
charge
you
for
this
service.
Heathkits
purchased
locally
and
returned
to
Heath
Company
for
service
must
be
accompanied
by
your
copy
ofthe
dated
sales
receipt
from your
authorized
Heathkit
dealer
in
order
to
be
eligible
for
parts
replacement
under
the
terms
of
the
Warranty.
Page 43