Heathkit IM-4180 - Page 27

CUSTOMER SERVICE
REPLACEMENT PARTS
Please provide complete information when you request re-
placements from either the factory or Heath Electronic Cen-
ters. Be certain to include the HEATH p part ri number e exactly asii
appears in the parts list.
ORDERING FROM THE FACTORY
fur rished with » this product a and
Orders (parts only) dial 6
InAata an nardar fae wri
INUALS GAUL WUC ITI, VVE
© Heath part number.
© Model number. —
- © Date. of purchase.
~ © Location purchased or invoice number.
“@. Nature of the defect.
© Your payment or authorization for COD shipment of parts
"not covered by warranty.
Heath Company
Benton Harbor
Mi 49022
Attn: Parts Replacement
Mail letters to:
in original parts untii you receive replacements.
3 that should be returned to the factory will be listed
: n your packing slip.
OBTAINING REPLACEMENTS FROM
Dita PATA AA Ae
nea Lai SLcy i] AVN VENIENS
_For your convenience, “over the counter” replacement parts
are availahla from the Heath Electronic Ce me nt i
ani FTE i PRCCALEE Rd O8 D iic Centers ustea in your
Catalog. Be sure to bring in the original part and purchase
invoice when you request a warranty replacement from_a
Liasth Clacteanic On
FIVE LGV Wo nier.
Need help with your kit? — Self-Service? — Construction? —
Qperation? — Call or write for assistance. you'll find our Tech-
nical Consultants eager to help with just about any technical
problem except “customizing” for unique applications.
‘The effectiveness of our consultation service depends on the
_information you furnish. Be sure to tell us:
® The Model number and Series number from the blue and
~ white label.
© The date of purchase.
“@ An exact description of the difficulty.
_® Everything you have done in attempting to correct the prob-
ieim,.
Also include switch: positions, connections to other units,
operating procedures, voltage readings, and any other infor-
mation you think might be helpful.
Please do not send parts for testing, unless this is specifi-
cally reqneastod by our Consultants
Nee uy RI WAVE SRL ae
Hints: Telephone traffic is lightest at midweek — please be
sure vour Manual and natac ara an hana
SWE CPI GOP ES GU WEE DLE PS
Heathkit Electronic Center facilities are also available for tele-
na mr SGualle in” nneannal anniatanan
phone or “walk-in” personal assistance.
REPAIR SERVICE
Service facilities are available, if they are needed, to repair
your completed kit. (Kits that have been modified, soldered
with paste flux or acid core soider, cannot be accepted for
repair.)
if it is convenient, personaily deliver your kit io a Heathkit
Electronic Center. For warranty parts replacement, sup-
ply a copy of the invoice or sales slip.
If-you prefer to ship your kit to the factory, attach a letter
containing the following information directly to the unit:
6 Your name. and address.
see ee Se ote Dae eee er ee
© Date of purchase and invoice number.
® Copies of all correspondence relevant to the service of the
kit,
© A brief description of the difficulty.
® Authorization to return your kit COD for the service and
shinning charaes, {This carl radunesa the nossibility of dal
si ripper Lb A he) yu Osu WERE ERR LP Peevey wv
au \
PWwewUicy +s
Check the equipment to see that all-screws and parts are
tinelicda anu wnandan rahinate ar calor talayvi.
secured. (Do not inciuce ar ly WOOGEN Caomecis OF COior
sion picture tubes, as these are easily damaged in shipment.
Do not include the kit Manual.) Place the equipment in a strong
carton with at least THREE INCHES of resilient packing mate-
rial (shredded paper, excelsior, etc.) on all sides. Use addi-
tional packing material where there are protrusions (control
sticks, large knobs, etc.). If the unit weighs over 15 Ibs., place
this carton in another one with 3/4” of packing material bet-
ween the two.
Seal the carton with reinforced gummed tape, tie it with a
strong cord, and mark it “Fragile” on at least two sides. Re-
member, the carrier wiii not accept liability for shipping dam-
age if the unitis insufficiently packed. Ship by prepaid express,
United Parcel Service, or insured Parcel Post'to:
Heath Company
Service Department
Benton Harbor, Michigan 49022