Heathkit SB-10 - Page 61

SERVICE
If, a-fter
applying
the information
contained
in
this
manual
and
your
best
efforts,
you
are
still
unable
to obtain
proper
performance' it
is
sug-
gested
that
you
take
advantage
of
the
technical
facilities
which
the Heath
Company
makes
avail-
able
to
its
customers.
The
Technical
Consultation
Department
is main-
tained for
your
benefit.
This
service
is
available
to
you
at
no
charge.
Its
primary
purpose
is
to
provide assistance
for
those
who
encounter
difficulty
in
the construction,
operation
or
maintenance
of
HEATHKIT
equipment.
It
is
not
intended,
and
is
not equipped
to
function
as
a
general
source
of
technical
information
involving
kit
modifications
nor
anything
other
than
the
normal
and
specified
performance of
HEATHKIT
equipment.
Although
the
Technical
Consultants
are familiar
with
all
details of
this
kit,
the
effectiveness
of
their
advice
wiII depend
entirely
upon
the
amount
and
the accuracy
of
the informationfurnishedby
you.
IIr
a sense,
YOU
MUST
QUALIFYfoT
GOOD
technical
advice
by
helping
the
consultants
to
help
you.
Please
use
this outline:
1.
Before
writing,
fully
investigate
each
of
the
hints
and
suggestions
listed
in
this
manual
under
"IN
CASE
OF
DIFFICULTY."
Pos-
sibly
it
will
not
be
necessary
to
write.
2.
When
writing, clearly
describe
the
nature
of
the
trouble
and
mention
all
associated
equipment.
Specifically
report
operating
procedures, switch
positions,
connections
to other
units
and anything
else
that
might
help
to isolate
the
cause
of
trouble.
3.
Report
fully
on
the
results
obtained
when
testing
the unit
initially
and
when
following
the suggestions
under
"IN
CASE
OF
DIF-
FICULTY."
Be
as
specific
as
possible
and
include
voltage
readings
if
test
equipment
is
available.
4. Identify
the kit
model
number
and
date
of
purchas€,
il
available.
5.
Print
or
tpe
your
name
and
address,
preferably
in
two
places
on
the
letter'
With the above information,
the consultant
will
lmow
exactly
what kit
you
have,
what
you
would
like it
to do
for
you
and
the
difficulty
you wish
to correct.
The date
of
purchase tells
him
whether or
not
engineering
changes
have
been
made
since
it
was shipped
to
you.
He
will
know
what
you
have
done
in
an effort
to
locate
the
cause
of
trouble
and,
thereby,
avoid
repeti-
tious
suggestions.
He
will
make
no
incorrect
assumptions
nor
waste
time checking
files
for
the correct
spelling
of
name
and
address.
(The
automatic
letter
opener sometimes
cuts
through the letter,
hence the
suggestion
to
print
the name and
address twice.) In
short,
he will
devote full time to the
problem
at
hand, and
through
his familiarity
with the kit,
plus
your
accurate
report,
he
will be able
to
give you
a
complete
and helpful answer.
If
replacement
parts
are
required,
they
will be
shipped to
you,
subject
to the terms of
the
Warranty.
The Factory Service facilities are also
available
to
you,
in
case
you
are not
familiar enough
with
electronics to
provide
our consultants
with
suf-
ficient information
on
which
to base
a diagnosis
of
your
difficulty,
or
in the event
that
you
pre-
fer
to
have the
difficulty
corrected
in
this
man-
ner.
You may return
+tre
completed
instrument
(including
all
connecting cables)
to the
Heath
Company
for
inspection
and necessary
repairs
and adjustments. You
will be
charged
a fixed
fee
of
$14.00,
plus
the
price
of
any
additional
parts
or
material
required. However,
if the
completed
kit is
returned
within the
Warranty
period, parts
charges
will
be
governed
by the
terms
of
the Warranty. State the
date of
pur-
chase,
if
possible.
Local Service by
Authorized
HEATHKIT
Serv-
ice Centers
is
also available
in some
areas
and
often
witl be
your
fastest, most
efficient
method
of obtaining
service
for
your HEATHKTT
equip-
ment.
Although
you
may
find
charges
for
local
service
somewhat
higher
than
those
listed in
HEATHKIT manuals
(for
factory
service),
the
amount of
increase
is usually
offset
by
the
transportation
charge
you
would
pay
if
you
elected
to return
your
kit
to the
Heath Company.
HEATHKIT
Service
Centers
will
honor
the
regular
90
day
HEATHKIT Parts
Warranty
on
atl kits,
whether
purchased through
a
dealer
or
directly
from Heath
Company;
however,
it
will
be
necessary
that
you
verify
the
purchase
date of
your
kit.
Page
61