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Device Type | Gateway |
---|---|
Model | FI |
Wireless Frequency Bands | 2.4 GHz, 5 GHz |
Ethernet Ports | 4 |
MoCA | Yes |
Voice Support | Yes |
Security | WPA2, WPA3 |
Dimensions | 240 mm x 160 mm x 60 mm |
Weight | 680 g |
Wireless Standards | 802.11ac |
Choose installation method via app or printed guide.
Remove prior internet, Wi-Fi, and TV devices before installation.
Locate gateway near coaxial outlet and in a central, unobstructed area.
Securely connect coaxial cable, power cord, and optional Ethernet.
Allow time for the gateway to boot up, including potential software updates.
Connect your device to the gateway's temporary Wi-Fi network.
Log in to configure and activate your new Wi-Fi network.
Connect your devices to your new Wi-Fi network using the new password.
Manage connected devices, profiles, pauses, and parental controls via the app.
Utilize Velcro for cable management and reuse packaging materials.
Recycle damaged boxes and store old devices for potential reuse.
Find online installation tips or call customer support for assistance.