What to do if I can receive data on Wireshark but not on PandarView with Hesai Measuring Instruments?
If you're receiving data on Wireshark but not PandarView, ensure that the 'Destination IP' and 'Destination LiDAR Port' are correctly configured on the Settings page of the web control interface. Also, verify that the PC's firewall is disabled.
What to do if the motor is running but no output data is received on Wireshark or PandarView from Hesai PandarQT?
If the motor runs but no output data is received, check these items: * Confirm the Ethernet cable is correctly connected. * Verify the IP configuration using Wireshark to ensure the LiDAR’s IP is in the same subnet as the PC’s. * Check the laser firing angle range and data generation settings on the Angle Range page of the web control. * Examine the sensor's firmware version on the Firmware Upgrade page of web control. If the version displays as “xxxx”, contact Hesai for diagnostics.
Why can't I open web control for Hesai Measuring Instruments?
If you cannot access the web control, verify that the Ethernet cable is properly connected. Also, confirm that the IP addresses for both the LiDAR and your PC are correct, using Wireshark if necessary. If issues persist, try restarting your PC or connecting the LiDAR to a different PC.
What to do if I see abnormal point cloud on Hesai Measuring Instruments?
If you observe an abnormal point cloud with misaligned or flashing points, or an incomplete field of view (FOV), take the following steps: * Ensure the LiDAR’s enclosure is clean. If it is not, refer to Chapter 7 Sensor Maintenance for cleaning instructions. * Confirm the LiDAR’s calibration file is imported. Note that Pandar40P automatically imports the calibration file, while Pandar40 requires manual importing. * Check for packet loss. If no packets are missing but the point cloud flashes, update PandarView to the latest version and restart your PC. If the problem continues, try connecting the LiDAR to another PC.
What to do if I see abnormal packet size on Hesai Measuring Instruments?
If you're experiencing abnormal packet sizes, which includes missing packets, check the following: * Verify if the FOV (field of view) has been changed on the Angle Range page of web control. * Check if the Ethernet is overloaded. * Determine if a switch is connected to the network, as data from other devices may cause network congestion and packet loss. * Connect the PC only to the LiDAR to check for packet loss.
How to fix GPS lock issue on Hesai PandarQT?
To resolve GPS lock issues, ensure the GPS receiver is properly connected and that the PPS signal is connected to the LiDAR. Verify the 'Destination GPS Port' is correct on the Settings page of web control. Also, confirm that the input GPS signals meet the electrical requirements specified in Section 2.2 Interface and Section 2.3.1 Connecting Box Interfaces of the user manual.
What to do if indicator light is off on the connection box of Hesai PandarQT?
If the indicator light is off, ensure the power adapter is properly connected and in good condition. Also, check that the connection box is intact.
What to do if the motor is not running on Hesai PandarQT?
If the motor is not running, make sure the power adapter is properly connected and in good condition and that the connection box is intact.
What to do if I can receive data on Wireshark but not on PandarView for Hesai Accessories?
If you can receive data on Wireshark but not on PandarView, ensure that the Destination IP and the Destination LiDAR Port are set correctly on the Settings page of web control. Also, verify that the PC's firewall is disabled.
Why is the motor running but no output data is received on Wireshark or PandarView from my Hesai Accessories?
If the motor is running but no output data is received on either Wireshark or PandarView, ensure that the Ethernet cable is properly connected. Also, check the IP configuration by using Wireshark to get the LiDAR's IP and ensure it's in the same subnet as the PC's. Check the angle range of laser firing and data generation on the Azimuth FOV page of web control. Finally, check the firmware version of the sensor on the Upgrade page of web control. If the version is not shown properly but as "xxxx", contact Hesai for further diagnostics.
General| Weight | < 0.91 kg |
|---|---|
| Laser Wavelength | 905 nm |
| Field of View (Vertical) | 70.4° |
| Angular Resolution (Vertical) | 0.2° |
| Angular Resolution (Horizontal) | 0.2° |
| Operating Voltage | 9-36 VDC |
| Accuracy | ±2 cm |
| Protection Level | IP67 |
| Power Consumption (typical) | 12 W |
| Ingress Protection Rating | IP67 |
| Points per Second | 768, 000 pts/s |
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