Why does my Heta Indoor Fireplace creak?
If your Heta Indoor Fireplace creaks, it indicates that the temperature in the combustion chamber is too high. Refer to the operating instructions for guidance.
Why does my Heta Indoor Fireplace burn poorly after warming up and the glass gets sooty?
If your Heta Indoor Fireplace burns poorly after the warm-up phase and the glass slowly soots up, it could be due to soot in the flue pipe. Clean the flue pipe regularly, limit the use of horizontal flue pipes, and avoid using firewood that generates large quantities of ash.
What to do if my Heta SCAN-LINE NAPOLI CLASSIC burns poorly and the glass soots up?
If your Heta Wood stove burns poorly after start-up and the glass slowly soots up, several factors could be at play. It might be due to inadequate chimney draft, which requires improvement. Ensure sufficient air supply by reviewing the operating instructions. Damp wood is another culprit; use firewood dried for at least a year after splitting. Firewood pieces may be too large, so try using smaller pieces. Also, check for insufficient air supply to the room caused by range hoods or airtight windows; open windows or clean the outdoor air connection as needed.
Why does my Heta Wood stove have too rapid combustion?
If your Heta Wood stove experiences too rapid combustion, it could be due to too much chimney draft. In that case, measure the chimney draft and install a damper in the flue pipe if necessary. Another cause could be a defective door or ash pan/drawer seal, which would require replacing the seal.
How to stop smoke seeping into the room from my cold Heta SCAN-LINE NAPOLI CLASSIC Wood stove?
If your cold Heta Wood stove causes smoke to seep into the room, this indicates an inadequate chimney draft. To resolve this, you should improve the chimney.
Why is there condensation from the flue pipe of my Heta Indoor Fireplace?
Condensation from the flue pipe of your Heta Indoor Fireplace may be caused by the pipe being too long or the chimney being too cold. Improve the flue pipe and insulate the chimney to address this issue.
Why does my Heta Indoor Fireplace whistle?
Your Heta Indoor Fireplace might be whistling because there is too much chimney draft. Install a damper to resolve this issue.
What to do if the vermiculite in my Heta Indoor Fireplace's combustion chamber is very worn?
If the vermiculite in your Heta Indoor Fireplace's combustion chamber is becoming very worn due to wood and flue gases, remember that normal wear and minor cracks are not significant. Replace it when the steel of the combustion chamber is visible.
Why does my new Heta SCAN-LINE NAPOLI CLASSIC Wood stove smell and steam?
If your Heta Wood stove smells and the surface is steaming, it indicates that the paint on the stove surface is not yet fully hardened. Ensure there is sufficient ventilation.
Why is the vermiculite in my Heta SCAN-LINE NAPOLI CLASSIC wearing down?
If the vermiculite in the combustion chamber of your Heta Wood stove is becoming very worn, it's because wood and flue gases wear down the vermiculite. Normal wear and minor cracks are not significant. Replace it when the steel of the combustion chamber is visible.
General| Category | Wood stove |
|---|---|
| Fuel | Wood |
| Efficiency | 81% |
| Log length (max) | 30 cm |
| Flue gas outlet diameter | 150 mm |
| Width | 500 mm |
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