Why does my new Heta SCAN-LINE NAPOLI CLASSIC Wood stove smell and steam?
If your Heta Wood stove smells and the surface is steaming, it indicates that the paint on the stove surface is not yet fully hardened. Ensure there is sufficient ventilation.
Why does my Heta Indoor Fireplace burn poorly and the glass soots up?
Poor burning and sooty glass in your Heta Indoor Fireplace can be due to several reasons: inadequate chimney draft, which requires improvement; insufficient air supply, so you should read the operating instructions; damp wood, so use firewood dried for at least a year after splitting; firewood pieces being too large, so use smaller pieces; or insufficient air supply to the room because of range hoods or airtight windows, so open windows or clean the outdoor air connection, depending on the cause.
Why is the vermiculite in my Heta SCAN-LINE NAPOLI CLASSIC wearing down?
If the vermiculite in the combustion chamber of your Heta Wood stove is becoming very worn, it's because wood and flue gases wear down the vermiculite. Normal wear and minor cracks are not significant. Replace it when the steel of the combustion chamber is visible.
What does it mean if steel surfaces in Heta Wood stove have oxidised?
If steel surfaces in the combustion chamber of your Heta Wood stove have oxidized, it indicates the temperature inside is too high. If you notice clear cracks or weaknesses in the stove body, the stove must be replaced.
Why does my Heta SCAN-LINE NAPOLI CLASSIC Wood stove burn poorly after warm-up and the glass soots?
If the stove burns poorly after the warm-up phase, and the glass slowly soots up in your Heta Wood stove, it could be due to soot in the flue pipe. Clean the flue pipe regularly and limit the use of horizontal flue pipes. Also, avoid using firewood that generates large quantities of ash.
What to do if vermiculite in Heta SCAN-LINE NAPOLI CLASSIC is cracked?
If the vermiculite in the combustion chamber of your Heta Wood stove is cracked, it's usually due to shocks or impacts while adding firewood. These cracks are only cosmetic. Replacement is needed only when the steel of the combustion chamber becomes visible.
Why does my Heta Wood stove whistle?
If your Heta Wood stove whistles, it is likely due to too much chimney draft. To resolve this, install a damper.
How to stop smoke seeping into the room from my cold Heta SCAN-LINE NAPOLI CLASSIC Wood stove?
If your cold Heta Wood stove causes smoke to seep into the room, this indicates an inadequate chimney draft. To resolve this, you should improve the chimney.
Why does my Heta Wood stove have too rapid combustion?
If your Heta Wood stove experiences too rapid combustion, it could be due to too much chimney draft. In that case, measure the chimney draft and install a damper in the flue pipe if necessary. Another cause could be a defective door or ash pan/drawer seal, which would require replacing the seal.
What to do if my Heta SCAN-LINE NAPOLI CLASSIC burns poorly and the glass soots up?
If your Heta Wood stove burns poorly after start-up and the glass slowly soots up, several factors could be at play. It might be due to inadequate chimney draft, which requires improvement. Ensure sufficient air supply by reviewing the operating instructions. Damp wood is another culprit; use firewood dried for at least a year after splitting. Firewood pieces may be too large, so try using smaller pieces. Also, check for insufficient air supply to the room caused by range hoods or airtight windows; open windows or clean the outdoor air connection as needed.
General| Category | Wood stove |
|---|---|
| Fuel | Wood |
| Efficiency | 81% |
| Log length (max) | 30 cm |
| Flue gas outlet diameter | 150 mm |
| Width | 500 mm |
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