Hidoes HD-C1 - Troubleshooting

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Troubleshooting
Malfunction
Possible Cause
Possible Solution
Pedal assistance not working
1.Under-charged battery.
2.Battery no longer serviceable.
3.Battery charger faulty.
4.Motor electrics or switches damaged / faulty.
1.Charge battery. Follow battery care procedures.
2.Have battery checked. Replace if faulty.
3.Have charger checked. Replace if faulty.
4.Seek diagnosis and repair from authorised service centre.
Reduced range and/or speed
1.Under-charged battery.
2.Battery no longer serviceable.
3.Low tyre pressure.
4.Brakes dragging.
5.Terrain, headwind, etc.
1.Charge battery. Follow battery care procedures.
2.Have battery checked. Replace if faulty.
3.Inflate to recommended pressure.
4.Adjust.
5.Normal.
Gear change (where applicable)
rough / not changing
1.Derailleur cables sticking / stretched / damaged.
2.Derailleurs / shifter not correctly set.
1.Lubricate / adjust / replace cables.
2.Adjust.
Chain slip / jumping off sprockets
1.Worn sprockets.
2.Stretched chain.
3.Front sprocket loose / out of true.
4.Sprocket teeth bent / broken.
5.Derailleur / shifter not correctly adjusted.
1.Replace.
2.Replace.
3.Re-true / tighten.
4.Replace.
5.Adjust.
Clicking noises when pedalling
1.Stiff chain link.
2.Loose pedals / bearings.
3.Loose bottom bracket / bearings.
4.Bent bottom bracket or pedal bolt.
5.Loose pedal arm bolts.
1.Lubricate chain.
2.Tighten / adjust bearings.
3.Tighten / adjust bearings.
4.Replace.
5.Tighten.