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HIKVISION DS-2CD2347G2-LSU - User Manual

HIKVISION DS-2CD2347G2-LSU
21 pages
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Hikvision Call Center Common Issues Training
IPSC\ International Technical Support and Service Department
IP camera Troubleshooting Tips
Question and Answer IconNeed help?

Do you have a question about the HIKVISION DS-2CD2347G2-LSU and is the answer not in the manual?

HIKVISION DS-2CD2347G2-LSU Specifications

General IconGeneral
ModelDS-2CD2347G2-LSU
Max. Resolution2688 × 1520
Resolution2688 × 1520
IR RangeUp to 30m
Supplement Light TypeWhite Light
Video CompressionH.265+/H.265/H.264+/H.264
Wide Dynamic Range (WDR)120 dB
Power Supply12 VDC ± 25%, PoE (802.3af)
Protection LevelIP67
MaterialMetal
Image Sensor1/2.8'' Progressive Scan CMOS
Lens2.8mm, 4mm
Network InterfaceRJ45 (10/100 Mbps)
On-board StorageMicro SD/SDHC/SDXC card (up to 256 GB)
Operating Conditions-30 °C to 60 °C (-22 °F to 140 °F), Humidity 95% or less (non-condensing)
Power ConsumptionMax. 6.5W
AudioBuilt-in microphone
Day/NightICR

Summary

IP Camera Password Reset and Recovery

I forgot the password of IP CAMERA, how to reset it?

Covers password reset methods (hard reset, default password) and version-specific steps (SECURE CODE, XML/QR CODE).

Handling Failed Reset Procedures

Provides steps for SECURE CODE and XML/QR CODE procedures when an initial reset attempt fails.

Firmware Management and Updates

I want to upgrade the firmware, where to get the firmware?

Guides on finding and downloading correct firmware, highlighting model name distinctions for compatibility.

How to find correct firmware?

Details how to find correct firmware using the HikLink system's 'Shipment Inquiry' and 'Device Firmware Search' features.

Serial Number Identification Methods

How to find correct 9 digits serial number?

Explains how to locate the correct 9-digit serial number by checking the device's label.

Finding Serial Number via Web GUI;SADP

Demonstrates finding the serial number using the Web GUI and SADP tool.

Image Quality Issues

The image is reddish, cameras ICR filter stuck

Describes the issue of a reddish image and identifies a stuck ICR filter as the cause.

How do i enter the web client of camera DS-2 CV2 Q21 FD-IW?

Explains that some cameras do not support web access and recommends downloading iVMS-4200 client software.

White aperture appears after infrared is turned on

Addresses the issue of a white aperture appearing when infrared is active, caused by a loose sponge ring.

Troubleshooting of water vapor and fog

Discusses blurred images due to external or internal water/fog on the camera lens or cover.

The image has noise at night and is unclear.

Explains image noise at low illumination is normal and suggests adding fill light or using infrared equipment.

How to deal with the infrared light problem?

Addresses infrared light reflection from nearby objects (leaves, walls) and suggests repositioning the camera.

The picture is too dark and theres a lot of noise on image

Discusses dark images and noise due to infrared light issues, suggesting power checks and scene selection.

The entire image is abnormal in color.

Describes color cast issues and attributes them to abnormal camera cables or other causes, recommending after-sales service.

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