HIKVISION F6 - Legal Statement; About the User Manual; Available Models; Trademarks and Logos

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G Troublshooting

G Troubleshooting

H Legal Statement

UD18020B-A

Trouble Solution

SolutionTrouble

The dashcam drops

easily.

Starting dashcam

failed.

The dashcam powers

off easily.

Recording is

abnormal and

indicator is unlit.

Recording is blurred.

Recording is mute.

Dashcam reboots

itself.

Clean the windscreen before installation.

Check whether the vehicle is started and power

supply is normal.

Check whether the indicator is on. If not, please

reconnect cigarette lighter.

Restore to defaults: hold Reset button until the

prompt sound is heard.

Make sure the power cord is in good condition.

Make sure the power cord is tightly connected to the

according interfaces.

Make sure that the dashcam started up successfully.

Check whether TF card is inserted.

Check the status of TF card, e.g. its format, its lifespan.

Change TF card if it is not well.

Make sure the protective film is peeled off.

Check whether the windscreen or the lens of

dashcam is blurred.

Turn on sound in HikDashcam app.

Check whether the car charger is equipped with power

supply interface of 5 VDC, ≥ 2 A.

Mobile phone cannot

connect to dashcam.

Make sure HikDashcam app is installed.

Please reconnect dashcam to app.

The mobile phone

cannot display

recordings.

It may be relevant with the player or system of the

phone. Please insert TF card into your computer and

display the recordings.

TF card is not

detected when you

connect dashcam to

computer with the

supplied power cord.

Dashcam does not support data transmission and the

supplied power cord is only for charging.

If you need to transfer data, please insert TF card into

your computer.

Wi-Fi connection

takes a long time.

It may be caused by the interferrence of the

surrounding Wi-Fi signals. Please use the dashcam in

an environment of less interferrence.

Close unnecessary programs in your phone to release

some resources for HikDashcam app and reconnect

Wi-Fi.

Dashcam Wi-Fi

password is forgotten.

The default password is 1234567890. If you have

revisied the password, regain the password by the

following steps.

1. Hold the Reset button on dashcam until the prompt

sound is heard and the dashcam is restored to

defaults.

2. Go to Wi-Fi Connection interface in HikDashcam

app.

3. Enter Wi-Fi SSID and log in with default password

1234567890.

reserved.

About this Manual

The Manual includes instructions for using and managing the

Product. Pictures, charts, images and all other information

hereinafter are for description and explanation only. The

information contained in the Manual is subject to change,

without notice, due to firmware updates or other reasons.

Please find the latest version of this Manual at the Hikvision

website (http://www.hikvision.com/).

Available Model

This manual is applicable to the AE-DC5013-F6 and AE-DC5013-

F6PRO

Trademarks

• and other Hikvision's trademarks and logos

are the properties of Hikvision in various jurisdictions.

• Other trademarks and logos mentioned are the properties of

their respective owners.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS

HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS”

AND “WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO

WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT

LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR

FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE

PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL

HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,

INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS

PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA,

CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,

WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING

NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN

CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF

HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES OR LOSS.

YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES

FOR INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE

ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY

LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK,

HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET

SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL

APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR

ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE

LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS

PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE

RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION,

RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR

DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL

NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES,

INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS

OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION

OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN

THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE

NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS

ABUSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE

APPLICABLE LAW, THE LATER PREVAILS.

FCC Information

Please take attention that changes or modification not expressly

approved by the party responsible for compliance could void the user’s

authority to operate the equipment.

FCC compliance: This equipment has been tested and found to comply

with the limits for a Class A digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in

a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at his own

expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject

to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including

interference that may cause undesired operation.

The equipment should be installed and operated with a minimum

distance 20 cm between the radiator and your body.

EU Conformity Statement

This product and - if applicable - the supplied

accessories too are marked with "CE" and comply

therefore with the applicable harmonized

European standards listed under the RE Directive

2014/53/EU, the EMC Directive 2014/30/EU, the LVD Directive

2014/35/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked

with this symbol cannot be disposed of as unsorted

municipal waste in the European Union. For proper

recycling, return this product to your local supplier

upon the purchase of equivalent new equipment, or dispose of it

at designated collection points. For more information see:

www.recyclethis.info.

2006/66/EC (battery directive): This product

contains a battery that cannot be disposed of as

unsorted municipal waste in the European Union.

See the product documentation for specific battery

information. The battery is marked with this symbol, which may

include lettering to indicate cadmium (Cd), lead (Pb), or mercury

(Hg). For proper recycling, return the battery to your supplier or

to a designated collection point. For more information see:

www.recyclethis.info.

I Regulatory Information I Regulatory Information

HIKVISION F6 - Legal Statement; About the User Manual; Available Models; Trademarks and Logos

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