HIKVISION HikDashcam AE-DC4328-K5

Questions and Answers

A
Amanda HubbardAug 14, 2025
What to do if I forgot my HIKVISION Dash Cameras Wi-Fi password?
- A
  Alexander RobbinsAug 14, 2025
  If you've forgotten your HIKVISION Dash Cameras Wi-Fi password, the default password is '1234567890'. If you changed it, reset the dashcam by holding the RESET button until you hear the startup music. This restores the default settings. Alternatively, go to the HikDashcam app’s Wi-Fi connection interface. Select the Wi-Fi SSID, and log in with the default password '1234567890'.
C
Christina HendersonAug 18, 2025
How to troubleshoot HIKVISION Dash Cameras that won't start?
- S
  Scott CookAug 18, 2025
  If your HIKVISION Dash Cameras are failing to start, here are a few things to check: * Ensure your vehicle is started and the power supply is normal. * Verify the car charger is tightly connected. * Restore the dashcam to its default settings by holding the RESET button until you hear the startup music. * Check that the power cord is in good condition and tightly connected to the correct interfaces. * Confirm the microSD card is properly inserted and its status (format, lifespan). Replace the card if necessary.
A
Arthur CherryAug 21, 2025
Why is my HIKVISION HikDashcam AE-DC4328-K5 not getting a GPS signal?
- H
  Heather LoganAug 21, 2025
  If your HIKVISION Dash Cameras are not getting a GPS signal: * First, check that the GPS function is enabled, as it is usually enabled by default. * Make sure you are not in a location with a weak or non-existent signal, such as an underground garage. * Ensure there is no metal around the device that could interfere with the GPS signal. * Confirm that the installation location provides good GPS reception.
F
foleykathyAug 25, 2025
What to do if my HIKVISION HikDashcam AE-DC4328-K5 powers off easily?
- G
  Gary HarrisAug 25, 2025
  If your HIKVISION Dash Cameras keep powering off, consider the following: * Ensure the 3M adhesive pad is tightly adhered to the electrostatic film before installation. * Check that the vehicle is started and the power supply is normal. * Confirm the car charger is securely connected. * Verify the power cord is in good condition and properly connected to the interfaces.
R
Ryan YoderAug 27, 2025
Why does connecting to Wi-Fi take so long on my HIKVISION HikDashcam AE-DC4328-K5?
- H
  Heidi OwensAug 27, 2025
  If connecting to Wi-Fi with your HIKVISION Dash Cameras is taking a long time: * Check for interference from surrounding Wi-Fi signals and try using the dashcam in an environment with less interference. * Close unnecessary programs and apps on your phone to free up resources for the HikDashcam app, then try reconnecting to Wi-Fi.
A
April HarrisAug 31, 2025
How to prevent HIKVISION HikDashcam AE-DC4328-K5 from falling off?
- M
  Matthew NicholsAug 31, 2025
  To prevent your HIKVISION Dash Cameras from falling off easily, clean the windshield before installation.
J
Joseph DuffySep 3, 2025
What to do if my mobile phone cannot connect to HIKVISION HikDashcam AE-DC4328-K5 Dash Cameras?
- D
  Derek HowardSep 3, 2025
  If your mobile phone cannot connect to the HIKVISION Dash Cameras, ensure that the HikDashcam app is installed and try reinstalling the dashcam to the app.
A
Anthony TerrySep 7, 2025
What to do if my mobile phone cannot display HIKVISION HikDashcam AE-DC4328-K5 Dash Cameras recordings?
- C
  cindystephensSep 7, 2025
  If your mobile phone cannot display recordings from the HIKVISION Dash Cameras, check the player or your phone system. Alternatively, connect the microSD card to your computer to view the recordings.
J
Jason WoodsSep 10, 2025
Why isn't my microSD card detected when connecting HIKVISION Dash Cameras to a computer?
- K
  Kirsten TrevinoSep 12, 2025
  The HIKVISION Dash Cameras do not support data transmission via the supplied power cord, which is only for charging. If you need to transfer data, connect the microSD card directly to your computer.

Summary

A Legal Statement

About this Manual

Provides instructions and information about the manual's content and subject to change.

Trademarks

Lists Hikvision and other trademarks and logos as properties of their respective owners.

Disclaimer

States the terms and conditions for using the product and the limitations of liability.

B Regulatory Information

FCC Information

Details FCC compliance, testing, and limits for digital devices to prevent harmful interference.

FCC Conditions

Outlines the two conditions for FCC compliance: no harmful interference and acceptance of interference.

EU Conformity Statement

Confirms product compliance with EU standards and directives like RE, EMC, LVD, and RoHS.

Industry Canada ICES-003 Compliance

States compliance with Industry Canada standards and licence-exempt RSS requirements.

C Packing List

Package Contents Overview

Lists all items included in the dashcam package, such as the dashcam, rear camera, and accessories.

Included Accessories

Details specific accessories like electrostatic sticker and power cable kit.

User Manual

Notes the inclusion of the user manual.

D Parts Introduction

Front View Components

Identifies components like the lens, microphone, and MicroSD card slot on the front.

Rear View Components

Identifies components like the touch screen, indicator, and power button on the rear.

Mounting and Connection Points

Covers the 3M adhesive pad, rear camera, and power supply connection ports.

E Install Dashcam

Apply Electrostatic Sticker

Instructions for cleaning the windshield and applying the electrostatic sticker without air bubbles.

Route Cable to Fuse Box

Guides on pasting the device and routing the power cable to the fuse box.

Connect Power Cord

Details on how to connect the power cord to the appropriate interfaces.

Adjust Dashcam Angle

Instructions on adjusting the dashcam's angle for optimal viewing direction.

F Install Rear Camera

OPTION 1: Exterior Mounting

Instructions for peeling adhesive, centering camera above license plate, and routing cable.

OPTION 2: Interior Mounting

Instructions for mounting camera on the interior rear window and routing the cable.

G Mobile Phone Connection

Scan QR Code for HikDashcam App

Guide to scan QR code to download and install the HikDashcam mobile application.

Add Dashcam to App

Steps to run the app, connect to Wi-Fi, and establish a connection with the dashcam.

Edit Dashcam Password

Recommends changing the default Wi-Fi password for security.

Dashcam Wi-Fi Default Parameters

Lists default SSID and password for Wi-Fi connection.

H Basic Operations

Start Up;Shut Down Manually

How to turn the dashcam on and off using the power button.

Recording

Explains different recording types and setting video voice on/off.

Firmware Upgrade

Steps to upgrade the dashcam firmware using the HikDashcam app.

Specifications

Technical specifications of the HikDashcam AE-DC4328-K5.

I Cautions

Safety Instructions

General instructions to ensure safe and correct product usage and prevent hazards.

Cautions

Lists specific warnings and precautions for using the dashcam to avoid damage or injury.

J Troubleshooting

Dashcam Falls Off Easily

Solutions for the dashcam detaching, including cleaning and checking adhesive.

Starting Dashcam Failed

Steps to troubleshoot startup failures, checking power and connections, and resetting.

Dashcam Powers Off Easily

Solutions for the dashcam shutting down unexpectedly, checking power cord and connections.

Abnormal Recording or Indicator

Troubleshooting for recording issues and unlit indicators, checking microSD card.

Blurred Recording

Solutions for blurred recordings, checking protective film and lens cleanliness.

Muted Recording

Steps to resolve muted audio, checking device/app settings.

Dashcam Reboots Itself

Troubleshooting advice for unexpected reboots, checking car charger and power supply.

Mobile Phone Connection Issues

Guidance for resolving mobile phone connection issues, checking app installation.