Hisense 40H4C1 - Troubleshooting Common Issues: Sound and Picture

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Quick problem-solving tips
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If
the problem is still not resolved, then contact us at one of the phone numbers on Page 2.
SOUND OR PICTURE ISSUES POSSIBLE SOLUTIONS
You do not see a picture when
turning on the TV
•CheckiftheLEDlightison.Ifitis,thenthereispowertotheTV.
•TheTVmaybeinStandbymode.PressthePower
button on the remote control to activate the unit from
Standby.
•Checkifthepowercordispluggedintoanactiveelectricaloutlet.
You have connected an external
sourcetoyourTVbutcannotnd
it on the Home screen
•Make sure your external source is turned on.
•ChecktoseeifthecorrectinputtileisselectedontheHome Screen for the external source you
want to view.
•ChecktoseeiftheexternalsourcedeviceconnectionissnugandfullyinsertedintotheTVport.
When you turn on your TV, there is
a delay for a few seconds before
the picture appears
•Thisisnormal.IfyouhavealreadysetupyourTV,itisinitializingandsearchingforprevioussetting
information.
You see a normal picture but do
not hear any sound
•Checkthatvolumeisturnedup.
•Checkif“Mute”modeisON.TurnoffmutebypressingtheMute
button again, or pressing volume up.
You hear sound but picture color
is faded or in black and white
•CheckthattheColorvalueissetto50orgreater.
•Checkthecoloronanotherchannelorinputtile.
Your sound or picture is distorted
or appears wavy
•Turnoffand/orremoveanyelectricalappliancethatmaybenearbytheTVpanel.
•InsertthepowerplugoftheTVsetintoanotherpoweroutlet.