Hisense AEH-W4E1 - Unresponsive Appliance Troubleshooting; Unpairing Device Issues; App Unexpectedly Closing

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English
The home appliance
operates abnormally
Power “Off” the home
appliance for 10 seconds
and then restart it
App communication is
abnormal
Restart the App, or dis-
able and re-enable WiFi
on the smartphone
Pairing the device
again
Follow the instruction to
pair the device again
The appliance doesn’t
respond to remote
control
The home appliance is
not powered on
Power “On” the home
appliance
The wireless router is
not powered on
Power “On” the wireless
router
The Wireless router
supporting the home
appliance cannot
connect to Internet
normally
Contact your local
Internet Service Provider
(ISP)
Wireless router is out
of range, or the signal
is weak
Adjust location of wireless
router or the appliance
The home appliance
operates abnormally
Power "Off” the home
appliance for 10 seconds
and then restart it
App communication is
abnormal
Restart the App, or dis-
able and re-enable the
WiFi on the smartphone
Pairing the device
again
Follow the instruction to
pair the device again
Cannot un-pair the
appliance from the
smart phone
Application operates
abnormally
Restart the Application or
smartphone and try again
The communication is
timeout
Please try to unpair the
appliance another time
The App closes
unexpectedly
The smartphone app
suddenly shuts down
due to memory
limitations of the
smartphone.
Close any unnecessary
apps that may be running
in the background before
using HiSmart Life app
Due to a network error
or server load, the
connection is unstable.
Try to log in again at a
later time.