What to do if my Hisense RQ768N4GBE is not working correctly?
First, check whether the power cord is properly plugged into the power outlet. Then, check the fuse or circuit of your power supply and replace it if necessary. If the ambient temperature is too low, try setting the chamber temperature to a colder level.
Why does my Hisense RQ768N4GBE Refrigerator leak water on the floor?
Water dripping on the floor could be due to the water pan (located at the rear bottom of the cabinet) not being properly leveled. You may need to pull the refrigerator away from the wall to check the pan and spout and connector. Also, check if the refrigerator is power-off for a long time, this may cause the ice in the bucket to melt into water, and flow to the floor.
Why is Hisense RQ768N4GBE Refrigerator not operating correctly?
Your Hisense Refrigerator may not be operating correctly because the ambient temperature is too low. Try setting the chamber temperature to a colder level to solve this problem. It is also normal for the refrigerator not to operate during the automatic defrost cycle, or for a short time after being switched on, to protect the compressor.
What to do if the temperature inside my Hisense RQ768N4GBE is too warm?
If the temperature inside your Hisense Refrigerator is too warm, you may have left the doors open too long or too frequently, the doors may be obstructed, or the appliance may not have sufficient clearance at the sides, back, and top.
Why is my Hisense RQ768N4GBE making noise?
Some noises are normal, such as compressor running noises, air movement noise, gurgling sounds, popping during defrosting, and clicking before the compressor starts. Unusual noises may be due to the cabinet not being level, the back of the appliance touching the wall, or bottles/containers knocking against each other. Check these issues and take action as needed.
How to fix the light if it is not working in my Hisense RQ768N4GBE?
If the light is not working, the LED light may be damaged. If the control system has disabled the lights because the door was kept open too long, close and reopen the door to reactivate the lights. For product with light, light source is replaceable only by qualified engineers.
Why is my Hisense RQ768N4GBE Refrigerator motor running continuously?
It's normal to frequently hear the motor running. However, if it runs continuously, the temperature setting may be set colder than necessary, a large quantity of warm food may have recently been stored inside, the outside temperature may be too high, the doors may be kept open too long or too often, or it may be shortly after installation or after the appliance has been switched off for a long time.
How to prevent frost in my Hisense RQ768N4GBE compartment?
To prevent frost, ensure that the air outlets are not blocked by food and that food is placed to allow sufficient ventilation. Also, make sure the door can be fully closed. To remove frost, please refer to the cleaning and care chapter.
What to do if Hisense Refrigerator doors can’t be closed easily?
Check whether the top of the refrigerator is tilted back by 10-15mm to allow the doors to self-close. Also, check if something inside is preventing the doors from closing properly.
General| Child lock | Yes |
|---|---|
| Color name | Black Glass |
| Control type | Touch |
| Display type | LED |
| Door assembly | - |
| Product color | Black |
| Reversible doors | No |
| Shelves material | Glass |
| Appliance placement | Freestanding |
| Noise level | 37 dB |
| Climate class | SN-ST |
| Total net capacity | 591 L |
| Water tank capacity | 0 L |
| Minimum operating temperature | 4 °C |
| Fridge net capacity | 486 L |
| Fridge door balconies | 6 |
| Fridge number of shelves/baskets | 2 |
| Star rating | 4* |
| Freezer position | Bottom-placed |
| Freezing capacity | 12 kg/24h |
| Freezer net capacity | 105 L |
| Freezer number of shelves/baskets | 0 |
| Storage time during power failure | 6 h |
| Power plug type | Type G |
| Annual energy consumption | 318 kWh |
| Package depth | 686 mm |
| Package width | 982 mm |
| Package height | 2033 mm |
| Package volume | 0 cm³ |
| Package weight | 152000 g |
| EAN | 6921727077486 |
| Country of origin | China |
| Number of drawers | 4 drawer(s) |
| Metal packaging weight | 0 g |
| Paper packaging weight | 12000 g |
| Plastic packaging weight | 600 g |
| Expanded Polystyrene (EPS) packaging weight | 2700 g |
| Export Control Classification Number (ECCN) | 8418999099 |
Weight and Dimensions| Depth | 600 mm |
|---|---|
| Width | 911 mm |
| Height | 1900 mm |
| Weight | 140000 g |
| Installation compartment depth | 603 mm |
| Installation compartment width | 914 mm |
| Installation compartment height | 1903 mm |
Appliance use by children and vulnerable individuals, with supervision according to EN standard.
Appliance use by vulnerable persons, packaging safety, and disposal safety according to IEC standard.
General safety guidelines for household appliance use and intended environments.
Warnings on defrosting, refrigerant circuit, internal appliances, disposal, and cord safety.
Instructions for replacing illumination lamps, advising professional assistance for damaged lamps.
Information on flammable refrigerant (R600a) and circuit safety during transport and installation.
Proper disposal of refrigerants and gases, and warnings on flammable materials if the circuit is damaged.
Guidelines for safe use of the power cord, plug, and electrical supply connections.
Warnings for daily use, including flammable substances, electrical appliances, hot items, and food placement.
More daily use warnings: avoiding direct sunlight, naked flames, handling heavy appliances, and frost burns.
Precautions before maintenance, cleaning methods, and electrical safety during cleaning.
Electrical connection, unpacking, checking for damages, and initial setup safety.
Advises waiting for oil to settle, air circulation, and avoiding contact with warm parts.
Guidelines for qualified service personnel and using genuine spare parts for repairs.
Importance of good ventilation for cooling efficiency and energy saving.
How to adjust bottom feet for leveling and door self-closing for optimal performance.
Labeled diagram illustrating all main components of the refrigerator.
Detailed explanation of each icon and button on the control panel for user interaction.
How the control panel lights up, turns off, and how to lock/unlock its functions for safety.
Step-by-step guide to adjust the refrigerator compartment temperature settings.
Guide to adjust the temperature for the My Fresh Choice compartment.
Step-by-step guide to adjust the freezer compartment temperature.
Explains modes like Energy Save, Super Cool, Super Freeze, Holiday.
Explains modes like Vacuum, and HI-NANO.
Explanation of the door open alarm and how to deactivate it to prevent issues.
Instructions on how to adjust fridge doors if they are not level.
Guidance on what food to store in the fridge compartment and using shelves/racks.
Explanation of the three operating modes for the Humidity Control Drawer.
Details on specific modes for leafy vegetables, spherical fruits, and dry goods.
Explanation of operating modes for the Vacuum Fresh Drawer.
Steps for using the vacuum fresh drawer, including handle operation and vacuum pumping.
Instructions on how to disassemble and install fresh pantry and fridge shelf parts.
Guidance on what food to store in the freezer compartment.
Warnings on bottles and cans in the freezer due to expansion risks.
How to clean the exterior surfaces of the appliance.
Warnings on cleaning agents and tools to avoid damaging the appliance surface.
How to clean the interior, including shelves and drawers.
Tips for cleaning with bicarbonate of soda and drying procedures.
How to clean door seals to prevent sticking and tearing, ensuring proper closure.
Tips for conserving energy, such as minimizing door opening and placement.
More energy-saving tips, including correct configuration.
Recommendations for storing fresh food in the refrigerator.
Specific item guidance for storing meat, cooked food, fruits, and vegetables.
Tips for freezing food, including initial startup, portioning, and wrapping.
Storage time tracking and retailer storage checks for frozen items.
Steps to take when switching off the appliance for an extended period to prevent mold.
Checks for power, fuse, and circuit issues when the appliance is not working.
Checks for ambient temperature and normal operation cycles when the appliance is not working.
Causes and solutions for odors, and identifying normal operational noises.
Identifies normal operational noises and other unusual sounds to check.
Checks for cabinet level and wall proximity, and reasons for continuous motor operation.
Troubleshooting for the appliance being too warm or too cold.
Troubleshooting for the appliance being too warm, including door usage.
Checks for obstructions and tilt preventing doors from closing.
Checks for refrigerator tilt and internal obstructions preventing door closure.
Checks for water pan leveling, spout blockage, or melted ice causing drips.
Checks for water pan, spout, and melted ice causes of floor drips.
Checks for damaged LED lights or system disabling due to extended door open time.
Checks for damaged LED lights or system disabling due to extended door open time.
Instructions for recycling packaging materials according to environmental standards.
Steps to take before disposal, including unplugging and cord cutting.
Professional refrigerant handling and proper disposal methods for environmental safety.
Explains the recycling symbol and proper disposal methods for the product for environmental safety.
Guidelines on storing different foods according to compartments and target temperatures.
Specific compartment suitability for pre-frozen food, ice cream, and fresh food freezing.
Detailed table of compartments, target temperatures, and appropriate foods.
Further details on compartment suitability for different frozen food types and storage times.
Notes on storing food by compartment and preventing mold if left empty.
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