Hitachi AMS 2300 User Manual

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MK-97DF8009EN-17

Hitachi AMS 2000 Family Storage System

Service Guide

Table of Contents

Other manuals for Hitachi AMS 2300

Getting Started Guide54 pages

Questions and Answers:

D
dandradeAug 6, 2025
What to do if host cannot access Hitachi AMS 2300 Storage?
- M
  Michael TaylorAug 6, 2025
  If your host cannot access Hitachi storage, there may be a communication failure. Here's what you can do: 1. If using Fibre Channel, check the port activity LED on the Fibre Channel data ports. 2. Ensure all Fibre Channel cables are securely connected. 3. If using iSCSI, ping the array from the host to verify communication at the correct IP address. 4. Check other network devices like routers or switches for issues.
P
Paul FletcherAug 12, 2025
What to do if a failure other than an array failure occurs with Hitachi storage?
- A
  Anthony BrownAug 12, 2025
  If a failure other than an array failure occurs with your Hitachi storage, consider the following: 1. Check that both the host and the array are powered on. 2. Make sure that all power cables are properly connected. 3. Verify the power source is working. 4. If there is a communication failure with the host, check the port activity LEDs on the Fibre Channel data ports. If they are not on, try a different port. Also, check the LUN Manager, mapping, and LUN settings.
J
Janet HebertAug 16, 2025
How to check if array or part has failed in Hitachi AMS 2300?
- T
  Tammy ThomasAug 16, 2025
  To check for a failed array or part in your Hitachi storage, follow these steps: 1. Start Navigator 2. 2. Go to the Explorer pane and select Resources > Arrays. 3. In the Array List window, check for a failed array. If you find one, select Components > Trays. 4. From the Alerts screen, click Details to check for additional failed parts. 5. Read any detailed information about the failed part.
E
elizabethsmithAug 27, 2025
How to fix Hitachi Navigator 2 when it does not start?
- C
  Christopher ScottAug 27, 2025
  If Hitachi Navigator 2 fails to start, it might be due to a communication failure or a corrupt installation. Try the following: * Check and reset communication settings. * Check and reconnect LAN cables, replacing them if necessary. * Check LEDs and take appropriate action based on their status. * Check and restore power to the equipment as needed. * Verify that the computer acting as the management console meets the minimum requirements. * Check your browser settings and ensure the correct IP address is entered. * Verify that the Navigator 2 server is working and that the host has Java Runtime Environment (JRE) version 1.6 installed. * If the issue persists, reinstall the Navigator 2 software.
T
Tabitha CohenAug 31, 2025
What to do if Hitachi AMS 2300 has missing or damaged parts?
- X
  Xavier AdamsAug 31, 2025
  If your Hitachi Storage unit has missing or damaged parts, it could be due to a packing error or shipping damage. Contact your place of purchase.

Hitachi AMS 2300 Specifications

General

Model	AMS 2300
Category	Storage
Humidity	20% to 80% non-condensing
Drive Types Supported	SAS, SSD
Host Interfaces	Fibre Channel, iSCSI
RAID Levels	0, 1, 5, 6, 10
Number of Controllers	2
Power Supply	Redundant power supplies

Summary

Safety guidelines

Personal safety

Guidelines for safe physical handling and installation of equipment.

Electrical safety

Crucial safety precautions related to electrical hazards and power handling.

Equipment safety

General safety instructions to protect the system from damage.

Safety and warning labels

Explains various warning symbols and their meanings for service personnel.

Identifying failed parts

Identifying a failed part

Describes conditions indicating a system failure and how to detect it.

Identifying the cause of a failure

Locating the failure

Ordering replacement parts

Details the process for identifying and ordering necessary replacement parts.

Replaceable parts

Base unit

AMS 2500 base unit

Expansion unit

Modular 2U SAS expansion unit

Replacing parts

Before starting maintenance

Essential precautions and prerequisites before performing any part replacement.

Replacing a disk drive

Detailed procedure for hot-swapping disk drives, including safety and verification.

Replacing a power supply

Instructions for replacing power supplies in base and expansion units.

Replacing a backup battery

Procedure for replacing cache backup batteries while the system is powered on.

Replacing a control unit

Steps for removing and installing control units, including firmware considerations.

Replacing a host connector

Replacing an ENC unit

Maintenance

Before starting general maintenance

Inspecting and cleaning the array

Troubleshooting

Troubleshooting flowcharts

Recovering from failures

Outlines procedures to recover the array after various types of failures.

The power LED does not turn on

Troubleshooting steps for when the system's power LED is off.

Ready LED does not turn on

Diagnostic steps for situations where the Ready LED fails to illuminate correctly.

Alarm LED has turned on

Warning LED has turned on or blinks

When an unknown failure occurs in an array

Errors

Error recovery

Data recovery when a blocked disk is detected

Explains messages related to blocked disks and data recovery processes.

Data recovery (dynamic sparing from data disk to spare disk)

Details messages and processes for dynamic sparing and data recovery to spare disks.

Copy back

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