Hitachi AMS 2500 User Manual

Hitachi AMS 2500

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Product version

Document organization

Getting help

Contents

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AST

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INKS

MK-97DF8009EN-17

Hitachi AMS 2000 Family Storage System

Service Guide

Table of Contents

Other manuals for Hitachi AMS 2500

Getting Started Guide36 pages

Questions and Answers:

J
Julie WoodsAug 6, 2025
What to do if host cannot access Hitachi AMS 2500?
- K
  ksmithAug 6, 2025
  If your host cannot access Hitachi storage, there may be a communication failure. Here's what you can do: 1. If using Fibre Channel, check the port activity LED on the Fibre Channel data ports. 2. Ensure all Fibre Channel cables are securely connected. 3. If using iSCSI, ping the array from the host to verify communication at the correct IP address. 4. Check other network devices like routers or switches for issues.
J
Justin LeAug 11, 2025
What to do if a failure other than an array failure occurs with Hitachi AMS 2500?
- B
  Brandon RivasAug 11, 2025
  If a failure other than an array failure occurs with your Hitachi storage, consider the following: 1. Check that both the host and the array are powered on. 2. Make sure that all power cables are properly connected. 3. Verify the power source is working. 4. If there is a communication failure with the host, check the port activity LEDs on the Fibre Channel data ports. If they are not on, try a different port. Also, check the LUN Manager, mapping, and LUN settings.
P
porterkimberlyAug 16, 2025
How to check if array or part has failed in Hitachi AMS 2500 Storage?
- M
  Monica SteeleAug 16, 2025
  To check for a failed array or part in your Hitachi storage, follow these steps: 1. Start Navigator 2. 2. Go to the Explorer pane and select Resources > Arrays. 3. In the Array List window, check for a failed array. If you find one, select Components > Trays. 4. From the Alerts screen, click Details to check for additional failed parts. 5. Read any detailed information about the failed part.
W
William BushAug 26, 2025
How to fix Hitachi Navigator 2 when it does not start?
- B
  brandtstevenAug 26, 2025
  If Hitachi Navigator 2 fails to start, it might be due to a communication failure or a corrupt installation. Try the following: * Check and reset communication settings. * Check and reconnect LAN cables, replacing them if necessary. * Check LEDs and take appropriate action based on their status. * Check and restore power to the equipment as needed. * Verify that the computer acting as the management console meets the minimum requirements. * Check your browser settings and ensure the correct IP address is entered. * Verify that the Navigator 2 server is working and that the host has Java Runtime Environment (JRE) version 1.6 installed. * If the issue persists, reinstall the Navigator 2 software.
D
David CookAug 31, 2025
What to do if Hitachi AMS 2500 has missing or damaged parts?
- R
  Randy LoweryAug 31, 2025
  If your Hitachi Storage unit has missing or damaged parts, it could be due to a packing error or shipping damage. Contact your place of purchase.

Hitachi AMS 2500 Specifications

General

Model	AMS 2500
Form Factor	Rack-mountable
Drive Types Supported	SSD, SAS
Host Interfaces	Fibre Channel, iSCSI
RAID Levels Supported	0, 1, 5, 6, 10
Redundancy	Redundant power supplies

Summary

Preface

Document Information

Details intended audience, product version, release notes, and revision history.

Document Structure and Conventions

Explains document organization, conventions, and capacity value definitions.

Related Documents and Support

Lists other relevant documentation and provides information on getting help.

Introduction

Overview

Overview of AMS 2000 storage system models and configurations.

User maintenance tasks

Describes maintenance tasks and support programs for AMS 2000 systems.

System overview

Details the main components of the AMS 2000 Family storage system.

System components

Describes various system components like base units, expansion units, and their LEDs.

System controls

Describes switches, connectors, and LEDs on AMS 2100/2300 and AMS 2500.

Identifying failed parts

Identifying a failed part

Explains conditions indicating a system failure and how to identify a failed part.

Identifying the cause of a failure

Provides a flowchart for locating failed components and initiating replacement.

Locating the failure

Procedures to locate the array and identify the failure using Navigator 2.

Ordering replacement parts

Details the process of ordering replacement parts using the support portal.

Replaceable parts

Overview of Replaceable Parts

Lists replaceable parts for AMS 2100/2300 and AMS 2500 storage systems.

Base Unit Replaceable Parts

Details replaceable components on the front and rear of the Base Unit for AMS 2100/2300.

AMS 2500 Base Unit Replaceable Parts

Details replaceable components on the front and rear of the AMS 2500 Base Unit.

Expansion Unit Replaceable Parts

Details replaceable components on the front and rear of Expansion Units.

Modular 2U SAS Expansion Unit Replaceable Parts

Lists replaceable parts for the Modular 2U SAS Expansion Unit.

Replacing parts

Before starting maintenance

Important precautions and prerequisites before performing hardware replacement.

Replacing a front bezel

Instructions for removing and attaching the front bezel on various units.

Replacing a disk drive

Procedure for replacing a failed disk drive with the array power ON.

Replacing a power supply

Procedure to replace the base unit and expansion unit power supplies.

Replacing a backup battery

Procedure for replacing a cache backup battery.

Replacing a control unit

Instructions for removing and installing a control unit.

Replacing a host connector

Procedure for replacing a Fibre Channel host connector.

Replacing an ENC unit

Instructions for removing and replacing a failed ENC unit.

Replacing an ENC cable

Procedure for replacing an ENC cable between units.

Replacing parts in a high-density expansion unit

Information on replacing parts in a high-density expansion unit.

Maintenance

Before starting general maintenance

Details periodic maintenance items and factors affecting intervals.

Inspecting and cleaning the array

Instructions for inspecting fans and cleaning the array to prevent overheating.

Checking for loose or damaged cables or connectors

Guide to checking cable integrity and proper connections.

Moving an array

Safety precautions and procedures for relocating or removing an array.

Troubleshooting

Getting help

Information on contacting Hitachi Data Systems support.

Troubleshooting tables

Lists common problems, their causes, and suggested actions.

Troubleshooting flowcharts

Step-by-step flowcharts to diagnose issues with Navigator 2.

Recovering from failures

Procedures to recover from array failures using Navigator 2 and identifying failed parts.

Troubleshooting based on LED indications

Guides to diagnosing failures based on LED status indicators on the array.

Errors

Error recovery

Information on error messages and recovery procedures after replacing parts.

Glossary

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