Hitron CDA3-20 - User Manual

FOR YOUR CABLE MODEM
QUICK
INSTALLATION
GUIDE
INTERNET MODEM
(HITRON CDA3-20)
ENGLISH
STEP BY STEP INSTRUCTIONS
TO CONNECT CABLE INTERNET MODEM (HITRON CDA3-20)
Purchased a Wi-Fi Router from Flash Services?
Follow the Modem & Wi-Fi Router Combo Quick
Installation Guide included with your router.
IMPORTANT!
Wait until your
internet installation/
activation date and
time, then follow the
steps in this guide.
ETHERNET CABLECABLE MODEM
INCLUDED
EQUIPMENT:
MODEM POWER ADAPTER
STEP STEP
Connect your Coaxial Cable to the Modem
• Locate the coaxial cable in your home.
(connected to the cable outlet).
• Connect it to the cable port,
(located on the back of the modem), using
3 clockwise rotations or until securely fastened.
Power on your Modem
• Plug the modem power adapter into the back of the modem.
• Connect the other end into the nearest power outlet.
• The “Power” LED on the front of the modem
should be blue.
Coaxial cable is not
included in the box
Coaxial cable
second end in the modem
Locate Coaxial cable
wall outlet connection
in your home
Power adapter is
included in the box
Cable Port

Summary

Connect Coaxial Cable to Modem

Coaxial Cable Connection Instructions

Connect the coaxial cable from the wall outlet to the cable port on the modem securely.

Power On Modem

Modem Power Adapter Connection

Plug the modem power adapter into the modem and then into a power outlet; check for a solid blue Power LED.

Confirm Modem is Online

Modem Online Status Check

Wait for the modem's Power LED to turn solid green, which may take up to 10 minutes.

Connect Wi-Fi Router

Router Internet Connectivity

Connect the Ethernet cable from the modem's yellow port to your router's Internet or WAN port.

Download Flash Tech Help App

Download the Flash Tech Help App to test network connectivity.

Overview

1. Function Description
2. Important Technical Specifications (Inferred from the document)
3. Usage Features
4. Initial Setup and Connection
5. Modem Online Confirmation
6. Connecting a Wi-Fi Router (Optional but Recommended for Wireless Networks)
7. Network Connectivity Testing (via Flash Tech Help App)
8. Integration with Other Flash Services (e.g., Home Phone)
9. Maintenance Features (Inferred)

This document provides a Quick Installation Guide for the Hitron CDA3-20 Internet Modem, designed for use with Flash Services. It outlines a step-by-step process for connecting the cable modem and, if applicable, a Wi-Fi router, to establish an internet connection. The guide is presented in English and includes visual aids to assist users.

Function Description:

The Hitron CDA3-20 is an internet modem that serves as the primary device for connecting a home or office to Flash Services' cable internet network. Its main function is to modulate and demodulate signals, converting digital data from your devices into signals suitable for transmission over the cable network, and vice versa. This enables internet access for connected devices. The modem is designed for straightforward installation by the end-user, with clear instructions provided to ensure a smooth setup process. It acts as the gateway between your internal network and the Internet Service Provider (ISP).

Important Technical Specifications (Inferred from the document):

• Model: Hitron CDA3-20
• Connectivity:
  • Coaxial Cable Port: For connecting to the cable wall outlet, providing the internet signal.
  • Ethernet Port(s): For connecting to a Wi-Fi router or directly to a computer using an Ethernet cable. The diagram shows at least one Ethernet port.
  • Power Input: For connecting the modem power adapter.
• LED Indicators:
  • Power LED: Indicates the power status of the modem. The guide specifies that it should be blue when powered on and solid green when the modem is online.
• Included Equipment:
  • Cable Modem (Hitron CDA3-20)
  • Ethernet Cable
  • Modem Power Adapter

Usage Features:

Initial Setup and Connection:

*   **Prerequisite:** Users are advised to wait until their internet installation/activation date and time before following the steps.
*   **Coaxial Cable Connection:**
    *   Locate the coaxial cable connected to the cable outlet in your home.
    *   Connect this cable to the cable port on the back of the modem. The guide specifies using "3 clockwise rotations or until securely fastened" to ensure a secure connection.
    *   *Note:* The coaxial cable itself is not included in the modem box, implying it should already be present in the user's home or provided by the ISP separately.
*   **Power Connection:**
    *   Plug the modem power adapter into the back of the modem.
    *   Connect the other end of the power adapter into the nearest power outlet.
*   **Power On Confirmation:**
    *   Once powered, the "Power" LED on the front of the modem should turn blue.

Modem Online Confirmation:

*   After connecting the power, the modem will begin the process of connecting to the internet network.
*   Users need to wait until the "Power" LED on the front of the modem turns solid green. This indicates that the modem is online and has successfully established a connection with the Flash Services network.
*   *Note:* This process can take up to 10 minutes.

Connecting a Wi-Fi Router (Optional but Recommended for Wireless Networks):

*   The guide explicitly states: "You must have a Wi-Fi router if you want to set up a wireless network in your home."
*   If a Wi-Fi router was purchased from Flash Services, users should refer to the separate Modem & Wi-Fi Router Combo Quick Installation Guide.
*   For general Wi-Fi router connection:
    *   Connect one end of the included Ethernet cable to the yellow port on the modem.
    *   Connect the other end of the Ethernet cable to the "Internet" or "WAN" port on the Wi-Fi router.
    *   Users are instructed to reference their router's manufacturer guide to complete the router setup, as this guide focuses primarily on the modem.
*   Upon successful connection, the Wi-Fi router should now be connected to the internet.

Network Connectivity Testing (via Flash Tech Help App):

*   Flash Services offers a "Flash Tech Help App" to test network connectivity.
*   Users can download this free app by scanning a QR code or visiting `www.myflashservices.com/flash-tech-help/`. This app provides a convenient way to verify the internet connection and potentially troubleshoot minor issues.

Integration with Other Flash Services (e.g., Home Phone):

*   If Flash Home Phone service was purchased, users are directed to refer to the manual included with their Phone Adapter to complete its setup. This indicates the modem is part of a broader ecosystem of Flash Services products.

Maintenance Features (Inferred):

• LED Indicators for Status: The "Power" LED serves as a basic diagnostic tool. A blue light indicates power, while a solid green light indicates an active internet connection. Any other state (e.g., blinking, no light, or a different color not specified) would suggest a problem requiring troubleshooting.
• Simple Cable Connections: The use of standard coaxial and Ethernet cables, along with a dedicated power adapter, simplifies connection and disconnection for maintenance or relocation. The instruction to securely fasten the coaxial cable helps prevent loose connections that could degrade performance.
• External Support: The availability of the Flash Tech Help App and references to other manuals (for Wi-Fi routers, phone adapters) suggest that Flash Services provides resources for troubleshooting and maintaining their suite of products, including the modem.

In summary, the Hitron CDA3-20 modem is a user-friendly device designed for reliable internet connectivity through Flash Services. Its installation is guided by clear, sequential steps and visual aids, making it accessible even for users with limited technical experience. The emphasis on LED indicators and external support resources highlights a focus on ease of use and problem resolution.

Hitron CDA3-20 Specifications