Hobo MX - Page 5

 HOBOMXGatewayManual

1‐800‐LOGGERS(564‐4377)•508‐759‐9500
www.onsetcomp.com/support/contact
© 2019–2020 Onset Computer Corporation. All rights reserved. Onset, HOBO, HOBOmobile, HOBOconnect, and HOBOlink are
registeredtrademarksofOnsetComputerCorporation.AppStore,iPhone,andiPadareservicemarksorregisteredtrademarksofApple
Inc. Android and Google Play are trademarks of Google LLC. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All other
trademarksarethepropertyoftheirrespectivecompanies.
 23470‐F

Notes:
 Aloggingintervalof5minutes orslowerisoptimalforthe
gateway,althoughitcansupportaloggingintervaldown
to1minute.Iftheloggingintervalissetfrom1minuteup
to5minutes,theremaybeoccasionalmissingindividual
datapointsinexportedfiles.Both
thegatewayandloggers
regularly“advertise”orsendoutBluetoothsignals.The
rateatwhichthesesignalsaresentmaydifferbetween
thegatewayandtheloggersandcanresultinoccasional
datapointsnotbeinguploaded.UseHOBOmobiletoread
outtheloggerandgenerateareportwithall
datapoints
forthecurrentdeployment.
 Nodatawillbeuploadedforloggersconfiguredwith
loggingintervalsfasterthan1minute.Ifyourdeployment
requiresloggingfasterthan1minute,usetheapptoread
outtheloggerandgenerateareportwiththisdata.
 Burstloggingandstatistics
arenotsupportedbythe
gateway.Ifyouconfiguredtheloggerwiththesesettings,
usetheapptoreadouttheloggerandcreateareport
withanyburstloggingdataandstatistics.
IfnodataisappearinginHOBOlink,dothefollowing:
 CheckthegatewaystatusinHOBOlink.
Ifthegatewayis
missing,checktomakesureitispluggedin,thenetwork
settingsarecorrect,anditiswithinrangeoftheloggers.
 Ifyoujustsetupagatewayandconfiguredloggers,itmay
takeafewminutesbeforedatabeginsappearingin
HOBOlink.Waita
fewminutesandthencheckHOBOlink
again.
 Makesuretheloggerwasconfiguredtouploaddatato
HOBOlinkviathegateway.Ifyouselected“from
HOBOlink”inHOBOmobileorHOBOconnect,thendata
willonlybeuploadedtoHOBOlinkwhenyoureadoutthe
loggerwithyourphoneortablet.
 CheckthatyouareloggedintothesameHOBOlink
accountthatyouusedtosetupthegatewayintheapp.
 Makesuretheloggershavestartedloggingandarenot
waitingforadelayedstartorapushbuttonstart.
 Makesuretheloggerisnotdeployed
inwater.The
gatewaycannotcommunicatewithloggerswhiletheyare
deployedinwater.
GatewayFirmwareUpdates
Occasionalautomaticfirmwareupdatesmaybenecessaryfor
thegateway.Whilethefirmwareupdateistakingplace,devices
willnotbeabletoconnecttothegatewayandnodatawillbe
uploadedtoHOBOlink.TheLEDonthegatewaywillblink
yellowwhilethefirmwareupdateisunderway.Theupdate

shouldonlylastafewminutesandthenthegatewaywill
resumenormaloperation.
ResettingtheGateway
Thereisaresetbuttononthebackofthegatewaynexttothe
Ethernetportasshownbelow.Youmaybedirectedtopress
thisbuttonbyOnsetTechnicalSupportifyouareexperiencing
problemswiththegateway.Refertothetablebelowforthe
actiontakenbythegatewaywhentheresetbuttonispressed
forvaryinglengthsoftime.

Whenyoupress
theresetbutton
likethis: Thegatewaydoesthis:
Quickpress,less
than2seconds
Softreboot.Thisrestartstheoperating
systemonthegatewaywithoutinterrupting
power.
Shortpress,
2–4seconds
Networkreset.Thisclearsallconnections
configuredbythegatewayandrequiresthe
buttontobepressedfor2to4seconds.To
aidthetimingofthenetworkreset,theLED
quicklyflashesyellowtoindicatethe
windowwhenthebuttonshouldbe
released.Whenthe
buttonisreleased
duringthatwindow,theLEDwillquickly
flashgreentoconfirmthenetworkreset
operationhasbeentriggered.Ifyourelease
thebuttonafter4seconds,theLEDwill
returntothebehavioritdisplayedbefore
quicklyflashingyellow.Ifyoureleasethe
buttonbetween4and
8seconds,noactions
(rebootorreset)areperformed.
Longpress,
10–15seconds
Hardreboot.Thisresetstheprocessorand
restartsthegatewayoperatingsystem.
Verylongpress,
greaterthan30
seconds(NOT
RECOMMENDED)
Factoryreset.
Important:Thisshouldnotbeperformed
unlessinstructedbyOnsetTechnical
Support.Factoryresetwillwipealldata
fromthegatewayandreinstallthe
operatingsystem.Ifthegatewayloses
powerduringthereinstallprocess,the
installationmightbecorruptedandthe
gatewayrenderedinoperable.Ifyou
performafactoryreset,donotremove
powerwhiletheLEDissolidyellow.In
addition,youmustinstallanEthernet
cableafterperformingafactoryreset,
evenifyourgatewayisnormally
configuredforWi‐Fi.TheEthernetcable
mustremaininstalledwiththegateway
powereduntilthereinstallationprocess
completes,whichmaytakeupto2hours.


Reset
button