Hoco Technology Development (Shenzhen) Co., Ltd.
Frequently
Asked
Questions
1. Automatic synchronization: when the device is connected to the APP, it will automatically synchronize data.
2. Manual synchronization: After the device is connected to the APP, you can manually synchronize by pulling down the data list on
the home page and data interface.
3. If the data cannot be synchronized, please turn off and on the phone's BT or restart the phone.
1. The device can store data separately, and you don't need to bring your mobile phone when you go out for exercise. When you need
to synchronize data, just reconnect the device and the mobile phone APP to upload the data.
2. The device can retain the data of the last 7 days at most.
1. Your height and weight data will affect the number of steps and calories counted by the APP, please confirm whether your
personal information is truthfully filled in.
2. Confirm whether the device is worn correctly.
You can click on the exercise page to view the watch exercise data.
1. Ensure that the device is properly connected to the mobile phone.
2. Select the watch face you like in the device-watch face center to download, and then sync to the device, the watch face is transmitted
via BT, so please ensure that the device is close to the phone during the download process.
How to synchronize data?
Can the device store data
separately?
Why is step counting
inaccurate?
1. Generally, it is caused by poor contact between the sensor of the watch and the human body during measurement.
2. When measuring, please pay attention to the full contact between the sensor and the wrist.
3. Keep your body still and the watch close to your wrist during measurement.
4. For people with darker skin and more arm hair, please turn on the enhanced measurement in the APP [Device > Enhanced
Measurement].
Inaccurate measurement
of heart rate
After the watch exercises,
where do I need to check the
exercise data?
How does the watch face
upload function need to
be operated?
1. Sleep monitoring is to monitor the natural time of falling asleep and getting up, watch needs to be worn normally.
2. If you wear it too late or when you fall asleep, there may be errors.
3. Sleep data is not monitored during the day, the default sleep monitoring is from 9:30 pm to 12:00 noon the next day.
Sleep data is not accurate
enough
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