Hoco Technology Development (Shenzhen) Co., Ltd.
Frequently
Asked
Questions
1. Check whether the device is connected by other mobile phones, you can turn off or unbind the mobile phone's BT first, and then
use the current mobile phone to search and bind.
2. Try to ignore the device in the system BT device on the mobile phone, the setting path: System Settings-BT-Ignorethis device.
3. If the phone still cannot be searched after it is close to the watch, you can try to restart the BT of the phone.
4. If the above operations cannot be solved, restore the factory settings.
1. Confirm whether the mobile phone system meets: Android 4.4 and above, ios9.0 and above.
2. Confirm whether the device is not connected by other mobile phones.
3. Confirm whether the BT of the mobile phone is turned on and can be used normally, it is recommended to close all programs and restart
the BT before connecting.
4. Some devices cannot connect normally when in low battery mode.
1. Check whether the distance between the device and the mobile phone is too far - the Bluetooth connection effect will be weakened
beyond 7 meters.
2. Check whether there are obstructions between the device and the mobile phone, the human body, metal jewelry, etc. will interfere
with the BT connection.
3. Check whether the power of the device is sufficient, low power will affect the use.
4. Check whether the BT function of the mobile phone is abnormal, it is recommended to close the program and restart the BT.
5. After the APP exits, the connection will be disconnected. The Android system recommends opening the background running permission,
and the ios system recommends keeping the background running.
6. If it is an iPhone, check whether the phone is bound to too many BT devices, please ignore a few devices in the system BT settings.
7. If the above operations cannot be solved, restore the factory settings.
The device pairing connection requires 10-20 seconds of connection process. The specific time will vary depending on the mobile
phone system and BT connection performance. After the connection is completed, the data will be automatically synchronized to
the APP.
1. Confirm whether the connection between the APP and the device is successful.
2. Confirm whether the APP exits and run in the background, it is recommended to enable the background running permission.
3. Confirm whether on the notification reminder is enabled in APP device page, turn it on.
4. Confirm that there is a message box in the notification bar of the mobile phone system. If no message is received in the notification
bar of the mobile phone, please go to the system settings to enable the notification.
5. Set the "restore mobile notification" in the corresponding application on the mobile phone.
6. The device needs to be connected to the mobile phone at all times, and the BT is kept on.
Can't find the device in APP
BT can’t connect?
The device repeatedly
connects and disconnects?
After Bluetooth connection,
why is the data not synchronized?
I set a notification reminder,
but the device did not receive
the reminder?
1. The functions of step counting, sleep monitoring, heart rate monitoring, alarm clock and sedentary reminder do not need to be
turned on all the time. You only need to wear the device when it is disconnected, open the APP after the exercise is completed.
The device and the mobile phone will be automatically connected, and you can view the data after the synchronization is completed.
2. For functions such as call reminder, APP notification reminder, search for mobile phones, search for devices, etc., because they need
to be connected to the device all the time, the BT of the mobile phone needs to be turned on all the time.
When wearing the device, does
the phone's BT need to be turned
on all the time?
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