Poor humidification
White dust appears
or the black coating
on the base flakes
off
Mold grows inside
the humidifier
/
Strange Odor
Strange water
noise
Loud or unusual
noise
Humidifier is
getting too hot
Water is going down to the
water reservoir
Water is dropping to the
water reservoir
The humidifier may be
malfunctioning.
Unit works for too long
This is normal while it is working
Run the humidifier on a lower
mist setting
Stop using the humidifier and
contact Customer Support.
Power off and place in a
well-ventilated place for 10
minutes
Mist level is set too low for
the room size
Air inlet is blocked
Low indoor temperature
leads to liquefaction
Tap water may contain too
much minerals
Clean the unit
Clean the water tank and
water reservoir regularly
1. Clean the humidifier as
instructed
2. Leave the empty and opened
water tank in a cool place for 12
hours without the tank cap
attached
Replace with filtered or distilled
water
1. Adjust to maximum mist
2. Close door or windows to
reduce air ventilation, or
change to a smaller room
Humidifier should be placed on
a hard flat surface, 2 feet above
the floor, 12 inches away from
the wall
Raise the room temperature to
25
℃
/ 77
℉
If your problem is not listed, please contact Customer Support (See page 16).
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