Home HME030341N - Troubleshooting; Common Issues and Solutions

21
Troubleshooting
PROBLEMS
POSSIBLE CAUSES
SOLUTIONS
The Air Conditioner
will not start
The air conditioner is
unplugged
• Make sure the air conditioner plug is pushed
completely into the outlet
The fuse is blown/circuit
breaker is tripped
• Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker
Power failure • The unit will automatically restart when
power is restored
• There is a protective time delay (approx.
3 minutes) to prevent tripping of the
compressor overload. For this reason, the unit
may not start normal cooling for 3 minutes
after it is turned back on.
The current interrupter
device is tripped
• Press the RESET button located on the power
cord plug
• If the RESET button will not stay engaged,
discontinue use of the air conditioner and
contact a qualied service technician
The Air Conditioner
does not cool as it
should
Airow is restricted • Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner
The temperature control may
not be set correctly
• Lower the set thermostat temperature
The air lter is dirty • Clean the lter. See the Cleaning and Care
Section of the manual
The room may be too warm • Please allow time for the room to cool down
after turning on the air conditioner
Cold air is escaping • Check for open furnace registers and cold air
returns
The cooling coils are frozen • See “Air Conditioner is freezing up” below
The Air Conditioner is
freezing up
Ice blocks the air ow and
stops the air conditioner
from cooling the room
• Set the MODE dial to HIGH FAN or HIGH
COOL and set the thermostat to a higher
temperature
The Remote Control is
not working
The batteries are inserted
incorrectly
The batteries may have run
out
• Check the position of the batteries
• Replace the batteries
Water is dripping
outside
Hot and Humid weather • This is normal
Water is dripping
inside the room
The air conditioner is not
correctly tilted outside
• For proper water drainage, make sure the air
conditioner is slightly tilted downward from
the front of the unit to the rear
Water collects in the
base pan
Moisture removed from the
air is draining into the base
pan
• This is normal for a short period in areas with
low humidity and normal for a longer period
in areas with high humidity
Digital Display reads
“E1”, “E2”
A sensor has failed • Contact customer service