How to reset a forgotten password for Honeywell 8812309S Door locks?
To regain access to your Honeywell Door Locks, on the home screen, select the 'Forgot Password' option. Then, choose the account type you registered with and follow the on-screen instructions to create a new password.
Why is the keypad not working on my Honeywell Door Lock?
If your Honeywell Door Lock's keypad isn't working, it may be overridden by the application. Check if the app has been connected to the lock. Open the app and check the lock's settings to view or change the administrator code.
Why is the default keypad passcode not working on my Honeywell Door Lock?
If the default keypad passcode on your Honeywell Door Lock isn't working, and you've connected to the lock with the app, the default passcode is no longer valid. The app generates a new passcode, which you should change.
What to do if my Honeywell Door Lock will not function electronically?
If your Honeywell Door Lock will not function electronically: * Check that all batteries are fresh, high-quality alkaline batteries. * Verify the proper polarity (+ -) of all batteries. * Ensure that the control wire is attached to the interior assembly.
What to do if the deadbolt latch on my Honeywell Door Lock is not locking in inclement weather?
If the deadbolt latch on your Honeywell Door Lock is not locking in inclement weather, try pushing or pulling the door to direct the bolt. You may also need to readjust the latch for smoother operation.
What to do if the app is unable to connect to my Honeywell Door Lock?
If the app is unable to connect to your Honeywell Door Lock, make sure Bluetooth is turned on and that the lock is activated. Activate the lock by pressing a keypad button on the physical lock until you see the icon to add the lock. For compatibility issues, iPhone 5 and later models, and most Android devices are compatible. You may contact customer assistance regarding compatibility issues.
What to do if my Honeywell Door Lock gives an error signal?
If the Honeywell Door Lock is giving an error signal when opening or locking, and the latch won't fully extend or retract when the door is closed, unlock the door using the key or interior knob. While the door is open, check that the deadbolt latch operates smoothly. Also, ensure proper alignment of the strike plate; adjust it as needed to avoid binding against the deadbolt latch.
Why won't eKeys send after using my Honeywell Door Lock?
If eKeys will not send after using the app with your Honeywell Door Lock: * Ensure that whoever is receiving the eKey has a registered account, and their information is input correctly. * Make sure you are connected to WiFi, and that your smart device is updated. * Only registered users of the App can receive eKeys.
Why is the deadbolt latch sticking on my Honeywell Door Lock?
If the deadbolt latch on your Honeywell Door Lock is sticking, the installation screws may be too tight. Remove the interior assembly, slightly loosen the mounting plate screws, lock and unlock using the key, and then reattach the control wire and interior assembly.
How to fix a Honeywell Door Lock with the latch working backward?
If the latch on your Honeywell Door Lock is working backward, remove the interior assembly and move the direction switch to the opposite direction. Check that your switch is set in the correct position for a left or right-handed door. If correct, rotate the interior knob and reinstall the interior assembly. Retest while holding the interior assembly in place.
General| Brand | Honeywell |
|---|---|
| Model | 8812309S |
| Color | Silver |
| Finish | Satin Nickel |
| Handing | Reversible |
| Keyway | KW1 |
| Number of Keys Included | 2 |
| Adjustable Latch | Yes |
| Material | Metal |
| Backset | 2-3/8 inches or 2-3/4 inches |
| Door Thickness | 1-3/8 inches to 1-3/4 inches |
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