Problem What To Look For What To Do
Low humidity
Furnace blower not operating
1. Reset the circuit breaker or check for a blown fuse.
2. Check that the furnace power is on.
3. Check the humidity control setting.
4. Call a professional heating contractor
Rapid air changes or
drafts
1. Keep doors and windows closed.
2. Close fireplace damper when not in use.
3. Keep exhaust fan running time to a minimum.
4. Seal around doors and windows.
High humidity
Condensation on walls
1. Turn off humidity control and water until condensation is completely
evaporated.
Heavy condensation on windows
1. Turn humidity control down low enough to eliminate condensation
caused by moisture. If moisture persists, more ventilation is needed.
Replace Pad light is
blinking (HE150/HE250/ HE300)
This is the yearly maintenance reminder
to replace the pad inside the humidifier
1. Replace the pad for your humidifier model.
2. See the “Replace the humidifier pad” section for details.
3. Once the pad is replaced, press the RESET button under the wire
cover.
Service light is on (HE150/ HE250)
The damper inside the bypass has failed to
open completely or the air proving switch
sensed a lack of air movement
1. Press the RESET button under the wire cover.
2. If the fault persists, call an HVAC professional.
Service light is on (HE300)
The fan motor has failed or the air proving
switch sensed a lack of air movement
1. Press the RESET button under the wire cover.
2. If the fault persists, call an HVAC professional.
WARRANTY
5-Year Limited Warranty
Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under normal use and service, for a period of five (5) years
from the date of first purchase by the original purchaser. If at any time during the warranty period the product is determined to be defective due to workmanship or
materials, Resideo shall repair or replace it (at Resideo’s option).
If the product is defective,
(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or (ii) call Resideo Customer Care at 1-800-633-3991.
Customer Care will make the determination whether the product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden
Valley, MN 55422, or whether a replacement product can be sent to you. This warranty does not cover removal or reinstallation costs. This warranty shall not apply
if it is shown by Resideo that the
the defect was caused by damage that occurred while the product was in the possession of a consumer.
Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO SHALL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH
OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDE MAKES ON THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES,
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE FIVE-YEAR
DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions concerning this warranty,
please write Resideo Customer Care, 1985 Douglas Dr, Golden Valley, MN 55422 or call 1-800-633-3991.
Resideo Technologies, Inc.
1985 Douglas Drive North, Golden Valley, MN 55422 ,1-800-633-3991
69-2414EFS—01 M.S. Rev. 07-20 | Printed in the United States
www.resideo.com
© 2020 Resideo Technologies, Inc. All rights reserved.
The Honeywell Home trademark is used under license from Honeywell International, Inc. This product is manufactured by Resideo Technologies, Inc. and its affiliate
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