Hints and Tips
Problem
Possible causes
What to do
cannot be turned on.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
unresponsive.
Unlock the controls. See section
‘Using your induction cooktop’ for
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
scratched.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
This is normal for cookware and
does not indicate a fault.
makes a low humming
noise when used on
This is caused by the technology
of induction cooking.
This is normal, but the noise should
quieten down or disappear
completely when you decrease the
the induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
hot and appears in the
display.
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
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