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For more troubleshooting or FAQ’s please visit Hoover.com or Hoover.ca
Troubleshooting
• Any other servicing should be done by an authorized service representative.
• If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to continuing use.
Problem Possible Solution
My vacuum will not turn ON 1. Always be sure to plug it in rmly.
2. The Thermal Protector may have been activated - unplug your vacuum and let cool for 30 minutes. If this does not work, there may be no
voltage in the wall plug.
3. Check the fuse or breaker in your home. If there is a blown fuse or tripped breaker, replace the fuse in your home or reset the breaker.
My vacuum is hard to push 1. If the vacuum is difcult to push, turn the height adjustment lever to the next higher setting.
My vacuum is losing suction
CAUTION TO REDUCE THE RISK OF PERSONAL INJURY, UNPLUG BEFORE CLEANING OR SERVICING.
1. Be sure to empty the dirt cup if it is full.
2. You may have a clogged lter. Refer to the Maintenance in the user manual for directions on removing clogs.
3. Your lter may be dirty. Your lter should be rinsed every 4-6 uses. Refer to the Maintenance section for directions on how to
clean your lters.
4. If the problem persists, you may have a clog in the system. Refer to the Maintenance section on how to remove a clog in your system.
My brush roll is not spinning
CAUTION TO REDUCE THE RISK OF INJURY FROM MOVING PARTS, UNPLUG BEFORE CLEANING OR SERVICING.
1. Unplug and remove any hair or other blockages around the brush roll.
2. Clean lters. Refer to the Maintenance section for directions on how to clean lters.
3. Check for clogs in the system. Refer to the Maintenance section for directions on how to remove clogs.
4. Replace the belt if it is damaged, cut or broken. Refer to the Belt Replacement section for directions.
5. Resume normal operation.
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