9
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot) by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household” OR-
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• checking the Service section of
The Hoover Company online at
www.hoover.com OR -
• calling 1-800-944-9200 for an auto-
mated referral of authorized service
outlet locations (U.S. only).
Please do not send your cleaner to The
Hoover Company in North Canton for
service, this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8, Phone:
1-800-263-6376.
Always identify your cleaner by the com-
plete model number when requesting
information or ordering parts. (The model
number appears on the bottom of the
cleaner.)
Problem: Cleaner won’t run
Possible cause
Possible solution
• Not firmly plugged in.
•
Plug unit in firmly.
• No voltage in wall plug.
•
Check fuse or breaker.
• Blown fuse or tripped breaker.
•
Replace fuse/reset breaker.
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner suction low
Possible cause
Possible solution
• Filter bag full.
•
Replace filter bag.
• Obstruction in nozzle connector,
hose or wands.
•
Remove obstruction.
• Secondary filter dirty.
•
Clean filter with water, allow to dry and
replace in cleaner.
• Power set too low.
•
Increase power setting by pushing
suction control slide switch toward
MAX.
• Hose not properly connected to
cleaner
•
Ensure hose is properly connected.
Problem: Agitator brush roll
won’t run
Possible cause
Possible solution
• Broken or worn belt.
•
Replace belt.
• RUG/FLOOR pedal set to “FLOOR”.
•
Set rug/floor pedal to “RUG”.
• Power nozzle switch “OFF”.
•
Turn switch to “ON” position.
Problem: Nozzle won’t pick up
Possible cause
Possible solution
• Low cleaner suction.
•
See section “Cleaner suction low”.
• Blockage in nozzle connector.
•
Remove blockage.
• Agitator brush roll not running.
•
See section “Agitator brush roll won’t
run”.
• Agitator brush roll brushes worn.
•
Replace brushes.
Continued
➟
4-1
Clearing blockages
Low suction or pick up may be due to a
blockage in the system. Refer to the fol-
lowing steps to check for blockages,
continuing with each step until the
blockage is found:
1. Turn cleaner off and disconnect from
electrical outlet; then disconnect
power nozzle plug and wands from
hand grip.
2. Plug cleaner in, turn on, and check
hose end for suction. Remove any
obstructions.
3. Remove power nozzle from wands
and attach wands to hose. Check for
suction and remove any blockages.
4-2
A
4. Make sure power nozzle is discon-
nected from hand grip. Then check for
blockage in nozzle connector (A).
Push nozzle connector down to lowest
position. Look into nozzle connector and
remove any blockage.
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