Hotpoint HCM9CTCD - Common Freezer Problems and Solutions

49-1000650 Rev. 0 9
Troubleshooting Tips... Beforeyoucallforservice
TROUBLESHOOTING TIPS
Savetimeandmoney!Reviewthechartsonthefollowingpagesfirstandyoumaynotneedtocallforservice.
Problem Possible Causes What To Do
Freezer does not
operate
Temperature control set to OFF
position.
Turnthetemperaturecontroltoasettingbetween1and
7.
Freezer is unplugged. Pushtheplugcompletelyintotheoutlet.
The fuse is blown/circuit breaker
is tripped.
Replace fuse or reset the breaker.
Freezer starts/stops
too frequently
Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid
openings.
Open the lid less often.
Temperature control set too cold. See About the operation of your freezer.
Freezer operates too
long
Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid
openings.
Open the lid less often.
Temperature control set too cold. See About the operation of your freezer.
Inadequate air circulation space
around cabinet.
See Preparing to install the freezer.
Room or outside weather is hot. It’snormalforthefreezertoworkharderunderthese
conditions.
Freezer has been disconnected
recently for a period of time.
Ittakes6-8hoursforthefreezertocooldown
completely.
Large amounts of warm or hot
food have been stored recently.
Warmfoodwillcausethefreezertorunmoreuntilthe
desiredtemperatureisreached
Noisy operation or
cabinet vibrates
Floor may be weak, causing
freezer to vibrate when
compressor is on.
Checktomakesurefreezerislocatedonsolidfloorand
useshims,asneeded,toleveltheunit.
Cabinet is not positioned solidly
on floor.
SeePreparingtoinstallthefreezer.Useshims,as
needed,toleveltheunit.
Freezer is touching the wall. Levelfreezerormoveslightly.SeeLevelFreezers.
Freezer temperature
too warm
Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid
openings.
Open the lid less often.
Temperature control is set too
warm.
Turncontroltoacoldersetting.Allowseveralhoursfor
thetemperaturetostabilize.
Large amounts of water or hot
food may have been stored
recently.
Wait until the freezer has had a chance to reach its
selectedtemperature.
Freezer has been disconnected
recently.
Freezerrequires6-8hourstocooldowncompletely.
Foods defrosting Temperature control set to OFF
position.
Turnthetemperaturecontroltoasettingbetween1and
7.
Freezer is unplugged. Pushtheplugcompletelyintotheoutlet.
The fuse is blown/circuit breaker
is tripped.
Replace fuse or reset the breaker.
Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid
openings.
Open the lid less often.
Freezer temperature
too cold
Temperature control set too cold. See About the operation of your freezer.