Cleaning your computer with a disinfectant ...........................................................................................................28
Caring for wood veneer (select products only) .......................................................................................................29
Packaging and transporting guidelines ..........................................................................................................................29
Accessing support information .......................................................................................................................................29
5Removal and replacement procedures for Customer Self-Repair parts.............................................................................32
Component replacement procedures..............................................................................................................................32
Preparation for disassembly ...................................................................................................................................32
Solid-state drive ......................................................................................................................................................32
Memory modules.....................................................................................................................................................33
6Removal and replacement procedures for authorized service provider parts...................................................................36
Component replacement procedures..............................................................................................................................36
Preparation for disassembly ...................................................................................................................................36
Bottom cover ...........................................................................................................................................................36
Battery .....................................................................................................................................................................38
Display subcomponents (without removing the display).......................................................................................39
WLAN module ..........................................................................................................................................................42
Speakers ..................................................................................................................................................................44
Fan assembly ...........................................................................................................................................................45
Power connector cable ............................................................................................................................................46
I/O board ..................................................................................................................................................................47
Card reader ..............................................................................................................................................................48
Heat sink ..................................................................................................................................................................49
System board...........................................................................................................................................................50
Touchpad .................................................................................................................................................................53
Plastic rear vent and n...........................................................................................................................................55
Display assembly.....................................................................................................................................................56
Top cover with keyboard..........................................................................................................................................62
7Using Setup Utility (BIOS) ....................................................................................................................................................64
Starting Setup Utility (BIOS) ............................................................................................................................................64
Updating Setup Utility (BIOS) ..........................................................................................................................................64
Determining the BIOS version .................................................................................................................................64
Preparing for a BIOS update ....................................................................................................................................65
Downloading a BIOS update............................................................................................................................65
Installing a BIOS update ..................................................................................................................................65
8Backing up, restoring, and recovering .................................................................................................................................67
Backing up information and creating recovery media....................................................................................................67
Using Windows tools for backing up .......................................................................................................................67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................67
Restoring and recovering your system ...........................................................................................................................67
Creating a system restore .......................................................................................................................................68
Restoring and recovery methods ............................................................................................................................68
Recovering using HP Recovery media .....................................................................................................................68
Changing the computer boot order.........................................................................................................................69
Using HP Sure Recover (select products only) ........................................................................................................69
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