NOTE Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties
through the Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
For Windows 98, Windows 2000, and Windows Me:
1 In the Windows system tray, click Start, select Settings, and then click Printers.
2 Right-click the device icon.
3 Click Properties (in Windows 2000, you can also click Printing Preferences).
4 Change the settings, and click OK.
For Windows XP (Classic view):
1 In the Windows system tray, click Start, and then click Printers and Faxes.
2 Right-click the device icon.
3 Click Properties, or click Printing Preferences.
4 Change the settings, and click OK.
Identifying and correcting printed image defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1 Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
2 If you are using a special print media such as labels, transparencies, glossy, or letterhead,
ensure that you have printed by type.
3 Print a Configuration page and Supplies Status page at the device.
● Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
● If the pages do not print correctly, the problem is with the hardware.
4 Print a Demo page from the HP Toolbox. If the page prints, the problem is with the printer driver.
5 Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
122 Chapter 6 Troubleshooting ENWW
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