General timing chart .............................................................................................................58
Printer calibration .................................................................................................................59
5 Removal and replacement
Overview................................................................................................................................................62
Service approach...................................................................................................................................63
Pre-service procedures.........................................................................................................63
Removal and replacement procedures.................................................................................................64
Print cartridge replacement...................................................................................................64
ETB removal and replacement.............................................................................................66
Fuser removal and replacement...........................................................................................74
Formatter removal and replacement....................................................................................82
DC controller removal and replacement...............................................................................86
Separation pad removal and replacement............................................................................88
Paper pickup roller removal and replacement......................................................................89
Control panel removal and replacement...............................................................................91
6 Troubleshooting
Troubleshooting process.......................................................................................................................98
Troubleshooting checklist.....................................................................................................98
Clearing jams ........................................................................................................................................99
Paper path............................................................................................................................99
Common causes of paper jams..........................................................................................100
Where to look for jams........................................................................................................101
Jams inside the printer........................................................................................................102
Input jams...........................................................................................................................103
Tray 1.................................................................................................................103
Tray 2.................................................................................................................104
Output jams.........................................................................................................................104
Jams in the top bin.............................................................................................104
Pickup delay jam................................................................................................105
Pickup stationary jam.........................................................................................105
Delivery delay jam..............................................................................................105
Wrapping jam......................................................................................................................105
Delivery stationary jam.......................................................................................................105
Start-up residual paper jam................................................................................................105
Door open jam....................................................................................................................106
Print problems......................................................................................................................................107
Getting information..............................................................................................................107
Control panel messages....................................................................................107
Alert and warning messages.............................................................107
Critical error messages.....................................................................108
Supplies messages...........................................................................109
Status messages...............................................................................112
Status log only messages.................................................................112
Reports menu.....................................................................................................113
Configuration page.............................................................................................114
Supplies Status page.........................................................................................116
Status log...........................................................................................................116
Service menu settings........................................................................................118
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