ENWW Troubleshooting the HP Jetdirect Print Server 61
Procedure 1: Verifying that the Printer is On and
Online
Check the following items to make sure the printer is ready to print.
1. Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the
problem persists, you may have a defective power cable, power
source, or printer.
2. Is the printer online?
The online light should be lit. If it is not, press the appropriate
key to place the printer online.
3. Is the printer’s control panel display indicate normal operation
(on printers with
displays)?
■ Make sure the HP Jetdirect print server is installed correctly.
■ See your printer documentation for a complete list of control
panel messages and corrective actions.
Procedure 2: Printing an HP Jetdirect
Configuration Page
The HP Jetdirect configuration page is an important
troubleshooting tool. The information on this page reveals the
status of your network and the HP
Jetdirect print server. The
ability to print a configuration page provides an indication that the
printer is operating correctly. See the end of this chapter for
descriptions of the information on the configuration pages.
Check the following items if the configuration page does not print.
1. Is the print server turned on and properly connected to the
printer? Ensure the print server is plugged into a power source.
Check the cable connection to the printer.
2. Did you perform the correct steps on the printer to print the
configuration page?
Press the Test button.
3. Does an error message appear on the printer control panel
display?
■ See your printer documentation for a complete list of control
panel messages and corrective actions.
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