8
Troubleshooting
Use this section to find tips for solving problems with the device:
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Device does not turn on
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The device control panel display has black lines or dots, or becomes blank
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Pages print but are totally blank
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Pages did not print
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Pages printed, but a problem exists
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Onscreen error messages appear
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Paper-handling problems exist
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Printed page is different from what appears onscreen
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Media jams occur in the printer
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Print quality is unacceptable
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Device control panel error messages appear
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No copy came out
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Copies are blank, or images are missing or faded
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Copy quality is unacceptable
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Media jams occur in the automatic document feeder (ADF)
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Copy defects are apparent
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Scanned image is of poor quality
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Part of the image did not scan
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The scan takes too long
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Error messages appear
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Scan quality is unacceptable
Note
Many of the functions that are described in this chapter also can be performed by using the HP
toolbox. For instructions about using the HP toolbox, see
Changing the settings by using the
hp toolbox or the device control panel.
ENWW 89
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