436 Troubleshooting ENWW
Service menu
Accessing the Service menu
The Service menu is PIN protected for added security. Only authorized service people have
access to the Service menu. When you select SERVICE from the list of menus, you are prompted
to enter your 8-digit PIN number. The PIN for the HP Color LaserJet 3500 series printer is
10350003 and for the HP Color LaserJet 3700 series printer is 10370003.
1 Press or until the first digit of the PIN is displayed.
2 Press to save the digit. The display will replace the digit with an asterisk.
3 Repeat steps 1 and 2 until all eight digits are entered.
4 Press at any time to move to the previous digit.
Clear event log
This item allows you to clear the printer’s internal event log.
Total page count
The page count stored in NVRAM and printed on the configuration page represents the number of
pages that the formatter has formatted (not including engine test prints). If you install a new
formatter when repairing a printer, use this menu item to reset the page count to the previous
value. In this way, the page count reflects the number of pages printed by the engine rather than
starting over for the new formatter. The page count is broken into two categories: total mono pages
and total color pages.
Transfer kit count
This value can be changed in the service menu but it will not change the value of the transfer kit.
This value is initially set to zero at the factory. This value is automatically reset to zero when a
customer installs a new transfer kit and sets NEW TRANSFER KIT to YES in the Resets menu.
If only the formatter is replaced, the transfer kit page count will not be lost.
Fuser kit count
This item allows you to reset the fuser count if the value is lost, such as when you replace the
formatter. This value is initially set to zero at the factory. Enter a value up to 60,000 for the hp 3500
and 75,000 for the HP 3700. This value is automatically reset to zero when a customer installs a
new transfer kit and sets NEW FUSER KIT to YES in the Resets menu.
Serial number
If you replace the formatter, use this item to reset the serial number of the printer.
Service ID
This item allows the date that the printer was first used to be shown through the control panel,
eliminating the need for customers to keep paper receipts for proof of warranty. Because the
printer does not have an internal clock, the service ID date’s availability is dependent on the printer
being connected to a source that can provide the date, such as the installer, the driver, or the
embedded Web server. In cases where the printer is not connected to a date source, the service
ID will not be available, and the control panel will display 000000.
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