228 Troubleshooting C7085-90921
40 EIO X DATA ERROR
alternates with
PRESS GO TO CONTINUE (4500)
-or-
40 EIO BAD TRANSMISSION (4550)
Description:
A connection with the card in the specified slot has
been broken.
Action:
1. Check that all cables are connected to the EIO
ports and that the EIO board is seated properly.
2. If possible, print to another network printer to
verify the network is working properly.
Note All data in the print buffer will be
lost.
41.3 UNEXPECTED PAPER SIZE
alternates with
CHECK PAPER IN TRAY X (4500)
-or-
41.3 UNEXPECTED PAPER SIZE
alternates with
LOAD TRAY X [TYPE][SIZE] (4550)
Description:
A tray is configured for a specific paper size, but the
sheet loaded is a different size. This error often
occurs when the printer is multifeeding.
Action:
Load the requested size media in tray.
41.5 UNEXPECTED PAPER TYPE
alternates with
CHECK PAPER IN TRAY X
Description:
A tray is configured for a specific media type, but the
printer detects a different media type loaded. The
most common cause for this error is a jam at
registration plate (under the ITB) where the
customer does not remove the paper. The engine
tries to check the OHT sensor and receives an error
message.
Action:
1. Verify that the correct media type is loaded in
the input tray and the printer control panel is
configured correctly.
2. Clean the detection windows of OHT sensors
1 and 2 (see Figure 7-24).
49.ERROR XXXX
CYCLE POWER
Description:
Indicates that a firmware error occurred that caused
the processor on the formatter to abort operation.
This type of error can be caused by invalid print
commands, corrupt data, or invalid operations. In
some cases, electrical noise in the cable can corrupt
data during transmission to the printer. Other causes
include poor quality parallel cables, poor
connections, or home-grown applications. On rare
occasions, the formatter is at fault, which is usually
indicated by a 79 Service Error.
Note See the diagram on page 229 for
help with troubleshooting 49
errors
Action:
1. Turn the printer off and on to reset the printer.
2. Verify that all cables are connected.
3. Cancel all print jobs then resend. Try to isolate
any offending print job.
4. Delete the print job from the Windows spooler
or from the print server.
5. If the formatter pan assembly or DC controller
was removed, make sure the ribbon cable
between the DC controller and the interconnect
PCB is connected.
Note The printer control panel will
display 49 (FFFF) and the
display will be dark if the ribbon
cable is not connected.
6. To verify that the formatter is functioning
properly, run the formatter tests available in the
diagnostics mode (see page 300). If the
formatter passes, the formatter is not defective.
DO NOT replace the formatter.
Table 7-3 Numerical printer error messages (continued)
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