HP color laserJet 4550 series - Page 241

C7085-90921 Chapter 7 Troubleshooting 239
Jam locations by error message
Use Figure 7-5 and Table 7-4 to troubleshoot jams by the error message received. For instructions
on clearing jams, see the sections later in this chapter.
Figure 7-5 Jam locations by error message
See the next page for the Color LaserJet 4550 associated error messages.
Table 7-4 HP Color LaserJet 4500 jam locations and associated error messages
11
1
3
4
5
6
7
8
9
10
12
13
2
14
1
13.11 Paper in the paper path is
too long. Check the Tray 1 area.
Check the entire paper path.
8
13.3 Jam in duplex reverse unit.
Inspect the rear of the duplex
unit and the duplex tray.
2
13.10 Paper in the paper path is
too short. Check the Tray 1 area.
Check the entire paper path.
9
13.2 Jam in fusing area. Check
the fuser assembly, output
assembly, and duplex unit.
3
13.9 Irregular jam in the paper
path. Check the Tray 1 area.
Check the entire paper path.
10
13.1 Jam in fusing area. Check
the fuser assembly, output
assembly, and duplex unit.
4
13.8 Door-open jam. Check the
rear door, duplex cover, and rear
output door.
13.7 Jam in paper feed area.
Check the entire paper path.
Loose toner or paper dust on the
density sensor can cause this
error. Clean the sensor.
11
13.1 Jam. OPEN MIDDLE
FRONT DRAWER
alternates with
CHECK IN REAR OF
DRAWER. Check the middle front
drawer. Check and pull out the
fuser.
5
13.6 Jam in duplex paper feed
area. Inspect the rear of the
duplex unit and the duplex tray.
12
13.1 Jam: Check in rear of
drawer. Check the rear of the
middle front drawer. Reseat the
transfer roller.
6
13.5 Jam in duplex paper feed
area. Inspect the rear of the
duplex unit and the duplex tray.
13
13.0 Jam in input feed area.
Check the input trays and duplex
unit.
7
13.4 Jam in duplex unit. Inspect
the rear of the duplex unit and
the duplex tray.
14
13.12 Paper did not clear the
input sensor in time.