Paper jam recovery ...........................................................................................................212
To disable paper jam recovery .........................................................................212
Common causes of paper jams .........................................................................................................213
Paper jams ........................................................................................................................214
Clearing jams ....................................................................................................................................215
Jam in Tray 1 .................................................................................................................... 215
Jam in Tray 2 or optional trays .........................................................................................216
Jams in top cover area .....................................................................................................217
Clearing a jam in the top cover area ................................................................218
Clearing other jams ...........................................................................................................220
Jams in the stapler/stacker ...............................................................................................223
Staple jams .......................................................................................................................229
Media-handling problems ..................................................................................................................232
Multiple sheets ..................................................................................................................232
Stapler/stacker ..................................................................................................................232
Incorrect page size ...........................................................................................................233
Incorrect tray .....................................................................................................................233
Automatic feed error .........................................................................................................234
Tray 2 or optional tray feed error ......................................................................................234
Special media feed error ...................................................................................................235
Envelope printing error .....................................................................................................235
Output quality ....................................................................................................................236
Duplexing error .................................................................................................................236
Printer response problems ................................................................................................................238
Control panel display is blank ...........................................................................................238
Printer does not print ........................................................................................................238
Printer not receiving data ..................................................................................................239
Printer selection ................................................................................................................240
Printer control panel problems ..........................................................................................................241
Control panel setting .........................................................................................................241
Selecting optional trays .....................................................................................................241
Incorrect printer output ......................................................................................................................242
Incorrect fonts ...................................................................................................................242
Symbol sets ......................................................................................................................242
Drifting text ........................................................................................................................242
Output errors .....................................................................................................................242
Partial printout ...................................................................................................................243
Guidelines for printing with different fonts .........................................................................243
Software application problems ..........................................................................................................244
System selection through software ...................................................................................244
Font selection from software .............................................................................................244
Color selection from software ...........................................................................................244
Optional trays and duplexer recognition ...........................................................................244
Troubleshooting common Macintosh problems .................................................................................246
Solving problems with Mac OS v9.x .................................................................................246
Solving problems with Mac OS X .....................................................................................249
Color printing problems .....................................................................................................................252
Printout color error ............................................................................................................252
Incorrect shade .................................................................................................................252
Missing color .....................................................................................................................252
xii ENWW
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