Control panel message Description Recommended action
Warming up
The printer is coming out of
Powersave mode. Printing will
continue as soon as warmup is
completed.
No action necessary.
10.XX.YY SUPPLIES
ERROR
For help press
The p rinter cannot read or write to
at least one pr
int cartridge memory
tag, or at least one memory tag is
missing.
1. Turn the printer off and then back on.
2. Press
for more i
nformation.
3. To exit help, press
.
4. If the error persists, contact HP Support.
13.XX.YY JAM IN TOP
COVER AREA
For help press
Thereisajaminthetopcoverarea.
1. Press for detai
led information about
clearing the jam.
2. Press
and to step through the
instructions
.
3. To exit help, press
.
4. If the message persists after clearing
all pages and e
xiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages will not
be reprinted. Re-send t he missing page s.
13.XX.YY JAM IN
PAPER PATH
For help press
There is a jam in the paper path.
1. Press for detailed information about
clearing the jam.
2. Press
and to st
ep throug h the
instructions.
3. To exit help, press
.
4. If the message
persists after clearing
all pages a nd exiti ng Help, contact
HP Support.
Note
If JAM RECOVER
Y=OFF some pages will not
be reprinted. Re-send t he missing page s.
13.XX.YY.DUPLEX
JOB INTERRUPTED
For help press
alternates with
13.XX.YY.DUPLEX
JOB INTERRUPTED
Discard top sheet
and press
or
13.XX.YY.DUPLEX
JOB INTERRUPTED
Discard top two
sheets and press
A duplex job was interrupted by
interference as paper passed
through the output bin during
duplexing.
1. Press for m ore information.
2. Remove one or t
wo pages from the output
bin as directed by the display.
3. Press
to continue printing.
Note
If JAM RECOVERY
=OFF some pages will not
be reprinted. Re-send t he missing page s.
131 Chapter 8 Problemsolving EN_WW
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